Service Updates
All Systems Operational

About This Site

DXC Velonetic StatusPage

Please start with "Subscribe To Updates", and select which applications or services you wish to receive notifications for (this works best with Chrome, Edge and other modern browsers) - you can choose as many or as few as you want, and you can amend your choices at any time.

Repository Operational
90 days ago
99.41 % uptime
Today
IMR ? Operational
90 days ago
99.32 % uptime
Today
DRI Upload ? Operational
90 days ago
99.5 % uptime
Today
DRI Download ? Operational
DRI Search ? Operational
DRI Notify ? Operational
Outbound DRI ? Operational
Claims Operational
90 days ago
99.64 % uptime
Today
CLASS (CASA) ? Operational
90 days ago
99.5 % uptime
Today
DMS ? Operational
90 days ago
99.42 % uptime
Today
CAS (ECF2) ? Operational
90 days ago
99.5 % uptime
Today
DFV (ECF2) ? Operational
90 days ago
99.5 % uptime
Today
CWS (ECF2) ? Operational
90 days ago
100.0 % uptime
Today
CAA (ECF2) ? Operational
CWT ? Operational
90 days ago
99.57 % uptime
Today
Writeback - Claim Notify ? Operational
Writeback - Claim Retrieve ? Operational
Writeback - Claim Respond ? Operational
LISS ? Operational
Claims Portal Operational
SCAS ? Operational
90 days ago
100.0 % uptime
Today
Policy & Premiums Operational
90 days ago
100.0 % uptime
Today
Account Enquiry ? Operational
90 days ago
100.0 % uptime
Today
Insurance Portal ? Operational
90 days ago
100.0 % uptime
Today
Premium Tracker Operational
90 days ago
100.0 % uptime
Today
KnowledgeBase Operational
MWL ? Operational
PoSH (CASA) ? Operational
PbS Online ? Operational
eAccounts/PbS ? Operational
Itemised Billing Operational
Outward Reinsurance Operational
90 days ago
99.57 % uptime
Today
LORS (CASA) ? Operational
90 days ago
99.57 % uptime
Today
Messaging Gateways Operational
90 days ago
99.57 % uptime
Today
XAG ? Operational
90 days ago
99.57 % uptime
Today
XDH / XFG ? Operational
90 days ago
99.57 % uptime
Today
Batch Messaging Operational
90 days ago
99.89 % uptime
Today
LIMCLM ? Operational
90 days ago
99.57 % uptime
Today
LORS EDI ? Operational
90 days ago
99.57 % uptime
Today
BSM ? Operational
IPC BSM ? Operational
USM ? Operational
90 days ago
100.0 % uptime
Today
MCM ? Operational
90 days ago
100.0 % uptime
Today
SCM ? Operational
90 days ago
100.0 % uptime
Today
DSIGN ? Operational
90 days ago
100.0 % uptime
Today
ESA ? Operational
90 days ago
100.0 % uptime
Today
Company Settlement (LIPS) ? Operational
90 days ago
100.0 % uptime
Today
ACCORD4ALL ? Operational
Scheme Canada Operational
Data Services Operational
Qlikview (Online) ? Operational
Qlikview (Reports) Operational
CRS (Online) ? Operational
CRS (Reports) Operational
Infoview (Xchanging Reports Portal) ? Operational
ECF Reporting ? Operational
Other DS Reports ? Operational
Xchanging Internal Systems Operational
XCS CLASS Operational
APIX ? Operational
LIDS ? Operational
XCS Workflow Operational
XIS Workflow Operational
PAS Workflow Operational
Robotics Operational
XOMP ? Operational
LLOYD’S SYSTEMS RE-SET Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
London Market - Disaster Recovery Test - 20-21 April 2024 Apr 19, 2024 20:00 - Apr 21, 2024 19:00 BST
The DXC Disaster Recovery Test is scheduled for Saturday 20 and Sunday 21 April 2024.

During the test, all production systems will be unavailable for processing live work. Any
processing performed during the test window will not be present when production services
resume. This includes CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2 (CAS), XDS,
XIS & XCS Workflow, PAS Workflow, CWT/CWS (Claims Workflow Services/Triggers), CDW
(Claims Data Warehouse), APIX, PbS Query Portal, Qlikview (Reporting), XOMP (MTBCs),
Genesys, SAP BODS (intra-app ETL feeds), XSB (intra-app service bus), Messaging Gateways,
and the UAT and training environments.

The Saturday production batch, message distribution services, and data delivery will be
moved forward to Friday 19 April 2024. It is expected that all messages will be dispatched, or
available for collection, by 4am BST on Saturday 20 April 2024. Processing services will
resume by 7am BST on Monday 22 April 2024.

This test affects existing processes and systems and has no impact on the activity being
undertaken by Velonetic to ensure a safe cutover to the new digital processing services from
July 2024.

Please email Paul Bocking (pbocking@dxc.com) if you have any questions about this planned test.

Posted on Mar 20, 2024 - 16:50 GMT
DXC would like to inform our customers that we need to perform important system maintenance on the IMR (Insurers' Market Repository) application.

This will also impact the functionality of the the following related applications: XAG (Xchanging Acord Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screens), DFV (Document File Viewer) and DMS (Document Management Service) services.

Therefore the IMR system will be completely unavailable and the other related applications listed will have limited functionality between Saturday 11th May 02:00 - Sunday 12th May 23:30.

Posted on Mar 01, 2024 - 14:10 GMT
Past Incidents
Mar 28, 2024
Resolved - The incident is now fully resolved and the service is functioning as expected.

We will continue to monitor the service closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

DXC apologises for the inconvenience and the impact caused to our customers operations.

Mar 28, 13:54 GMT
Monitoring - The IMR Service has been recovered and is currently performing as expected. We are continuing to monitor the service closely.

We are also working on Root Cause Analysis and identifying corrective actions to avoid a recurrence.

DXC apologises for the inconvenience and the impact caused to our customer's operations.

Mar 26, 14:43 GMT
Update - Our DXC Support Teams are still working with our Application Vendor on next actions to restore normal operations.

The next status update will be issued at 14:30.

DXC apologises for the inconvenience and the impact being caused to our customer's operations

Mar 26, 13:20 GMT
Update - The service restart is completed but the high system load is still persisting which is effectively making the service unusable at present, our DXC Support Teams are working with our Application Vendor on next actions to restore normal operations.

The next status update will be issued at 13:00.

DXC apologises for the inconvenience and the impact being caused to our customer's operations

Mar 26, 11:50 GMT
Update - Our Support Teams are still working through actions to restore normal operations. This includes diagnostic data collection and the restart of the Database and other services. We are working to complete these actions as quickly as possible.

The next status update will be issued at 11:45.

DXC apologises for the inconvenience and the impact being caused to our customer's operations.

Mar 26, 10:37 GMT
Investigating - We are experiencing high load on the IMR service this morning, this is causing connection issues and service slowness.

Our Support Teams are working through actions to reduce the load and restore normal operation, this includes the restart of several services.

The next status update will be issued at 10:30.

DXC apologises for the inconvenience and the impact being caused to our customer's operations.

Mar 26, 09:18 GMT
Monitoring - The IMR and other impacted services are now recovered and fully operational, we are monitoring the services closely.

We are working on further actions to ensure service stability and Root Cause Analysis to identify any corrective actions needed to avoid a recurrence.

In the event that customers have a Premium Payment Warranty, Prompt Payment Discount, High Value Premium (Cash) or Notice of Cancellation that you require to be reviewed urgently, please contact Lisa McEvoy: lmcevoy2@dxc.com

DXC apologises for the inconvenience and the impact caused to our customers operations.

Mar 25, 15:22 GMT
Update - DXC experienced an unexpected issue during the planned IMR database maintenance activity this weekend. Due to this, users will be unable to access premium/claim documents in IMR, and the functionality of other related applications that use the IMR will also be heavily impacted.

This includes XAG (Xchanging Account Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screen), DFV (Document File Viewer), CASA, and DMS (Document Management Services) services.
To protect the other services, we have temporarily stopped incoming/outgoing requests for DRI, LIMCLM, LORS and CWT messages via XAG and XFG.

Our Support Teams are taking priority action to investigate and fix - At this point, we are not expecting the IMR to recover during core hours today.

The next status update will be issued at 16:00.

DXC apologises for the inconvenience and the impact being caused to our customer's operations.

Mar 25, 12:00 GMT
Investigating - DXC experienced an unexpected issue during the planned IMR database maintenance activity this weekend. Due to this, users will be unable to access premium/claim documents in IMR, and the functionality of other related applications that use the IMR will also be heavily impacted.

This includes XAG (Xchanging Account Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screen), DFV (Document File Viewer), CASA, and DMS (Document Management Services) services.
To protect the other services, we have temporarily stopped incoming/outgoing requests for DRI, LIMCLM, LORS and CWT messages via XAG and XFG.

Our Support Teams are taking priority action to investigate and fix - At this point, we are not expecting the IMR to recover during core hours today.

The next status update will be issued at 12:00.

DXC apologises for the inconvenience and the impact being caused to our customer's operations.

Mar 25, 06:13 GMT
Resolved - The Writeback service, queue volumes and response times are all as expected again today and have been stable through the enhanced monitoring period, therefore we are closing this incident now.

We will continue to monitor this service closely.

DXC apologises for the inconvenience and the impact caused to our customers operations.

Mar 28, 13:52 GMT
Update - The Writeback services are still operating as expected and we continue to monitor the service closely. There is still a backlog with the auditing of messages in the Writeback database, this will clear overnight and DXC will work through all replay requests during the early hours of tomorrow.

Our next update will be issued at 10:00 tomorrow morning.

DXC apologises for the inconvenience and the impact being caused to our customers operations.

Mar 27, 17:55 GMT
Update - The Writeback services are now operating as expected and we continue to monitor the service closely. There is still a backlog with the auditing of messages in the Writeback database which means that requests to replay specific messages may be delayed.

Our next update will be issued at 18:00

DXC apologises for the inconvenience and the impact being caused to our customers operations.

Mar 27, 14:23 GMT
Monitoring - DXC have identified an issue with the Writeback notify service, the issue is now resolved, however, there is a backlog of messages to be processed, this is expected to clear in the next 1-2 Hours. We will notify you when the backlog is clear and the queue is processing with normal response times.

Our next update will be issued at 14:00

DXC apologises for the inconvenience and the impact being caused to our customers operations.

Mar 27, 11:43 GMT
Mar 27, 2024
Mar 26, 2024
Mar 25, 2024
Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 11:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 02:00 GMT
Scheduled - DXC would like to inform our customers that we need to perform important system maintenance on the IMR (Insurers' Market Repository) application.

This will also impact the functionality of the the following related applications: XAG (Xchanging Acord Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screens), DFV (Document File Viewer) and DMS (Document Management Service) services.

Therefore the IMR system will be completely unavailable and the other related applications listed will have limited functionality between Saturday 23rd March 02:00 - Sunday 24th March 23:30.

Mar 1, 14:08 GMT
Mar 23, 2024
Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.