Service Updates
Monitoring - We have investigated this further and all the pending emails have been delivered to customers.

If you have still not received your ESA emails, please contact DXC Service Centre on service.centre@dxc.com

We will continue to monitor the service closely.

DXC apologises for the impact that has been caused to some customers.
Nov 26, 18:15 GMT
Identified - DXC has been notified today by few customers that they still facing issue with ESA reports and not received it. We will continue to work with affected customers to help resolve and will provide a further update within the next 2 hours.

DXC apologises for the impact that has been caused to some customers.
Nov 26, 14:21 GMT

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DXC London Market StatusPage

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Repository Operational
90 days ago
99.99 % uptime
Today
IMR ? Operational
90 days ago
99.99 % uptime
Today
DRI Upload ? Operational
90 days ago
100.0 % uptime
Today
DRI Download ? Operational
DRI Search ? Operational
DRI Notify ? Operational
Outbound DRI ? Operational
Claims Operational
90 days ago
99.99 % uptime
Today
CLASS (CASA) ? Operational
90 days ago
99.98 % uptime
Today
DMS ? Operational
90 days ago
99.99 % uptime
Today
CAS (ECF2) ? Operational
90 days ago
99.98 % uptime
Today
DFV (ECF2) ? Operational
90 days ago
99.99 % uptime
Today
CWS (ECF2) ? Operational
90 days ago
100.0 % uptime
Today
CAA (ECF2) ? Operational
CWT ? Operational
90 days ago
100.0 % uptime
Today
Writeback - Claim Notify ? Operational
Writeback - Claim Retrieve ? Operational
Writeback - Claim Respond ? Operational
LISS ? Operational
Claims Portal Operational
SCAS ? Operational
90 days ago
100.0 % uptime
Today
Policy & Premiums Operational
90 days ago
100.0 % uptime
Today
Account Enquiry ? Operational
90 days ago
100.0 % uptime
Today
Insurance Portal ? Operational
90 days ago
100.0 % uptime
Today
Premium Tracker Operational
90 days ago
100.0 % uptime
Today
KnowledgeBase Operational
MWL ? Operational
PoSH (CASA) ? Operational
PbS Online ? Operational
eAccounts/PbS ? Operational
Itemised Billing Operational
Outward Reinsurance Operational
90 days ago
100.0 % uptime
Today
LORS (CASA) ? Operational
90 days ago
100.0 % uptime
Today
Messaging Gateways Operational
90 days ago
100.0 % uptime
Today
XAG ? Operational
90 days ago
100.0 % uptime
Today
XDH / XFG ? Operational
90 days ago
100.0 % uptime
Today
Batch Messaging Degraded Performance
90 days ago
99.99 % uptime
Today
LIMCLM ? Operational
90 days ago
100.0 % uptime
Today
LORS EDI ? Operational
90 days ago
100.0 % uptime
Today
BSM ? Operational
IPC BSM ? Operational
USM ? Operational
90 days ago
100.0 % uptime
Today
MCM ? Operational
90 days ago
100.0 % uptime
Today
SCM ? Operational
90 days ago
100.0 % uptime
Today
DSIGN ? Operational
90 days ago
100.0 % uptime
Today
ESA ? Degraded Performance
90 days ago
99.98 % uptime
Today
Company Settlement (LIPS) ? Operational
90 days ago
100.0 % uptime
Today
ACCORD4ALL ? Operational
Scheme Canada Operational
Data Services Operational
Qlikview (Online) ? Operational
Qlikview (Reports) Operational
Qlik Sense (Online) ? Operational
Qlik Sense (Reports) Operational
CRS (Online) ? Operational
CRS (Reports) Operational
Infoview (Xchanging Reports Portal) ? Operational
ECF Reporting ? Operational
Other DS Reports ? Operational
Xchanging Internal Systems Operational
XCS CLASS Operational
APIX ? Operational
LIDS ? Operational
XCS Workflow Operational
XIS Workflow Operational
PAS Workflow Operational
Robotics Operational
XOMP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 30, 2021

No incidents reported today.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

Unresolved incident: ESA (Electronic Settlement Advices) email messages issue.

Nov 25, 2021
Completed - The scheduled maintenance has been completed.
Nov 25, 14:22 GMT
Scheduled - The final part of the remediation work to the underlying disk subsystem for XAG will take place this coming weekend and which completes the Microsoft recommended changes. Please be aware that XAG system downtime will be required as follows and we apologise for the late notice:

• Friday 12 November 2021 XAG Production From 20:00 No service available

• Saturday 13 November 2021 XAG Production All Day No service available

• Sunday 14 November 2021 XAG Production All Day No service available

Service is currently good and we have now processed the backlog of message acknowledgements from last week.

We will provide a full service update via a formal Market Communication today.
Nov 12, 10:06 GMT
Resolved - We are pleased to confirm that XAG is now working as normal and all new messages are being processed.
Nov 25, 14:22 GMT
Monitoring - We are pleased to confirm that XAG is now working as normal and all new messages are being processed.

We will continue to closely monitor the services.

DXC apologise for the impact being caused to customers.
Nov 10, 03:13 GMT
Identified - We have identified an issue with XAG services, which is impacting multiple services connected to the XAG . Our Support engineers are working on a resolution as a priority.

DXC apologies for the impact being caused to customers.
Nov 9, 18:31 GMT
Update - XAG is working as expected and processing all new messages are continuing to be processed. The DXC team have replayed substantial number of L3's yesterday night and will continue to replay the remaining backlog after normal business hours i.e. 7:00 PM GMT.

We will continue to provide a daily update on replay of L3 messages.

DXC apologise for the impact being caused to customers.
Nov 9, 10:59 GMT
Monitoring - We are pleased to report after the issues last week that XAG is now working as normal and all new messages are being processed. Unfortunately there still remains a backlog of L3 messages that need to be replayed over the next couple of days. The team has identified these messages but they can only be processed after normal business hours i.e. 7:00 PM GMT.

If there are urgent enquiries please contact the DXC Service Centre on service.centre@dxc.com

DXC apologise for the impact being caused to customer’s business and will continue to provide updates as resolution progresses
Nov 8, 12:48 GMT
Update - Following on from yesterday's XAG issue, a full system restart will be carried out at 8 PM today.

DXC apologise for the impact being caused to customers
Nov 4, 19:30 GMT
Identified - We identified and resolved an earlier issue with XAG services. XAG is now performing at the expected level however we have some backlog so Customers may expect delay in receiving Level 3 response for their DRI requests from DXC. There is no impact and delay in uploading the documents on IMR.

We will continue to closely monitor the services.

DXC apologise for the impact being caused to customers.
Nov 3, 11:00 GMT
Resolved - We are pleased to confirm that the ESA emails have been resent from 23/24th and delivery is now working as normal.

We will continue to closely monitor the service.

DXC apologise for the impact being caused to customers.
Nov 25, 14:21 GMT
Update - DXC is pleased to report that the ESA email delivery issue has now been fully resolved.

We have resubmitted all the ESA's from 23rd & 24th Nov 2021 batch. For some customers this may result in a receipt of a duplicate ESA email.

If you have still not received your ESA emails from 23rd & 24th Nov 2021, please contact sm.SUST@dxc.com .

We are continuously monitoring the email flow and will provide a final update in next 2 hours time.

DXC apologises for the impact that has been caused to customers.
Nov 25, 12:11 GMT
Update - Further to the update last night, regarding the ESA email delivery, we have faced further issues overnight and some of the customers ESA emails were not delivered.

We have resubmitted all the ESA's from 23rd Nov 2021 batch. For some customers this may result in a receipt of a duplicate ESA email.

Support teams are currently working on retransmitting the ESA messages from 24th Nov 2021 to all customers. For some customers this may result in a receipt of a duplicate ESA email.

We are continuously monitoring the email flow and will provide an update in 2 hours’ time.

DXC apologises for the inconvenience that has been caused to customers.
Nov 25, 11:13 GMT
Monitoring - DXC is pleased to report that the ESA email delivery issue has been resolved.

The issue was caused due to a network problem. The system has been reset and the 429 ESA emails are being resent.

We are monitoring the successful resend of the emails and will provide a further update tomorrow morning.

A RCA will be produced subsequently.

DXC apologises for the impact that has been caused to customers.
Nov 24, 19:26 GMT
Investigating - We have identified an issue with ESA (Early Settlement Advices) email delivery.

Following customer reports DXC have investigated failed delivery of emails between 7:57am - 9:23am GMT this morning. During this time 429 ESA (Early Settlement Advices) were not emailed to customers. Our DXC technical team are working with our Vendor to identify the cause.

We are also exploring how these failed ESA emails can be resent.

We will provide an update on the progress/resolution of the issue within next 2 hours.

DXC apologises for the impact being caused to customers.
Nov 24, 18:15 GMT
Nov 24, 2021
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.