Service Updates
Monitoring - DXC would like to inform that XAG services issue is now resolved, we will be investigating the root cause and defining corrective actions under the problem management process.

Our support team is closely monitoring the service.

DXC apologises for the inconvenience and the impact caused to our customers operations.

May 20, 08:29 BST
Update - We are continuing to investigate this issue.
May 20, 08:23 BST
Update - DXC has identified issue with XAG application, which is impacting XAG DRI Upload/Download/Search/Notify and Writeback Claim Notify/Retrieve/Response services

Our support teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon possible.

Our next update will be issued no later than 09:00 hrs.

May 20, 08:10 BST
Investigating - DXC has identified issue with XAG application, which is impacting XAG DRI Upload/Download/Search/Notify and Writeback Claim Notify/Retrieve/Response services

Our support teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon possible.

Our next update will be issued no later than 08:00 hrs.

DXC apologises for the inconvenience and the impact caused to our customers operations.

May 20, 07:51 BST

About This Site

DXC London Market StatusPage

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Repository Operational
90 days ago
99.88 % uptime
Today
IMR ? Operational
90 days ago
99.79 % uptime
Today
DRI Upload ? Operational
90 days ago
99.97 % uptime
Today
DRI Download ? Operational
DRI Search ? Operational
DRI Notify ? Operational
Outbound DRI ? Operational
Claims Operational
90 days ago
99.82 % uptime
Today
CLASS (CASA) ? Operational
90 days ago
99.67 % uptime
Today
DMS ? Operational
90 days ago
99.67 % uptime
Today
CAS (ECF2) ? Operational
90 days ago
99.74 % uptime
Today
DFV (ECF2) ? Operational
90 days ago
99.67 % uptime
Today
CWS (ECF2) ? Operational
90 days ago
100.0 % uptime
Today
CAA (ECF2) ? Operational
CWT ? Operational
90 days ago
100.0 % uptime
Today
Writeback - Claim Notify ? Operational
Writeback - Claim Retrieve ? Operational
Writeback - Claim Respond ? Operational
LISS ? Operational
Claims Portal Operational
SCAS ? Operational
90 days ago
100.0 % uptime
Today
Policy & Premiums Operational
90 days ago
99.77 % uptime
Today
Account Enquiry ? Operational
90 days ago
99.63 % uptime
Today
Insurance Portal ? Operational
90 days ago
99.83 % uptime
Today
Premium Tracker Operational
90 days ago
99.86 % uptime
Today
KnowledgeBase Operational
MWL ? Operational
PoSH (CASA) ? Operational
PbS Online ? Operational
eAccounts/PbS ? Operational
Itemised Billing Operational
Outward Reinsurance Operational
90 days ago
99.9 % uptime
Today
LORS (CASA) ? Operational
90 days ago
99.9 % uptime
Today
Messaging Gateways Operational
90 days ago
99.97 % uptime
Today
XAG ? Operational
90 days ago
99.94 % uptime
Today
XDH / XFG ? Operational
90 days ago
100.0 % uptime
Today
Batch Messaging Operational
90 days ago
100.0 % uptime
Today
LIMCLM ? Operational
90 days ago
100.0 % uptime
Today
LORS EDI ? Operational
90 days ago
100.0 % uptime
Today
BSM ? Operational
IPC BSM ? Operational
USM ? Operational
90 days ago
100.0 % uptime
Today
MCM ? Operational
90 days ago
100.0 % uptime
Today
SCM ? Operational
90 days ago
100.0 % uptime
Today
DSIGN ? Operational
90 days ago
100.0 % uptime
Today
ESA ? Operational
90 days ago
100.0 % uptime
Today
Company Settlement (LIPS) ? Operational
90 days ago
100.0 % uptime
Today
ACCORD4ALL ? Operational
Scheme Canada Operational
Data Services Operational
Qlikview (Online) ? Operational
Qlikview (Reports) Operational
Qlik Sense (Online) ? Operational
Qlik Sense (Reports) Operational
CRS (Online) ? Operational
CRS (Reports) Operational
Infoview (Xchanging Reports Portal) ? Operational
ECF Reporting ? Operational
Other DS Reports ? Operational
Xchanging Internal Systems Operational
XCS CLASS Operational
APIX ? Operational
LIDS ? Operational
XCS Workflow Operational
XIS Workflow Operational
PAS Workflow Operational
Robotics Operational
XOMP ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
May 19, 13:03 BST
Update - We will be undergoing scheduled maintenance during this time.
Mar 14, 14:20 GMT
Scheduled - DXC would like to advise our customers that we are currently planning to carry out the Data
Centre Migration of all production systems and services to the new DXC Data Centres from
Thursday 18 August 2022 through to Wednesday 24 August 2022. This live migration will require a 3-day service blackout period where no services will be available.

The proposed dates for the live migration are subject to resolution of the long-standing
performance issue (communicated in DXC Market Communication - 2022/042 dated
29 April 2022), as well as both the successful completion of Regression testing and the execution of the Disaster Recovery testing within the new DXC Data Centres. A further update will be issued during week commencing 6 June 2022 to advise on the progress against the remaining activity necessary to execute the proposed go-live date.

Should the live migration go ahead on the dates suggested above, all Production Systems and services will be unavailable as follows: Thursday 18 August 2022 18:00 - Wednesday 24 August 2022 07:00

Messages for transactions processed on Thursday 18th August 2022 will be delivered/available for collection between 04:00 and 06:00 hours on Friday 19th August 2022

This information has also been communicated on the Market Communication reference 2022/044 dated 18th May 2022.

Mar 14, 09:41 GMT
Past Incidents
May 21, 2022

No incidents reported today.

May 20, 2022

Unresolved incident: London Market Application Issue - XAG Service.

May 19, 2022
Resolved - This incident has been resolved.
May 19, 12:18 BST
Monitoring - DXC would like to update that EOD Mainframe batch has been completed, all impacted services are now up and running.

DXC team will closely monitor post batch processing of messages.

DXC apologises for the inconvenience and the impact caused to our customers operations.

Apr 13, 10:13 BST
Update - This is to update further that overnight Mainframe Batch is still running, and systems are expected to be available by 09:45 am.

Post batch completion team will continue to monitor post batch processing of messages.

DXC apologises for the inconvenience and the impact caused to our customers operations.

Apr 13, 08:58 BST
Identified - This is to update further that overnight Mainframe Batch is still running, and systems are expected to be available by 8:30 am. This is impacting services like CASA/Class, ECF2, Writeback, Messaging and other Mainframe dependent services which are not available.

Services like IMR, XAG and XDH are available and receiving messages as usual. There will be delays while processing and sending the confirmations back due to dependency on Mainframe systems.

DXC apologises for the inconvenience and the impact caused to our customers operations.

Apr 13, 07:24 BST
Investigating - DXC is experiencing delays with the overnight Mainframe batch processing which is impacting the availability of Multiple Web services and messaging services for end customers.

Our Support Teams are taking priority action to fix and we will provide an estimate for full service restoration as soon as possible.

DXC apologises for the impact being caused to customers and will continue to provide updates as resolution progresses

Apr 13, 05:56 BST
May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.