tag:dxclm.statuspage.io,2005:/historyDXC Velonetic - Systems Status - Incident History2024-03-28T13:54:07+00:00DXC Velonetic - Systemstag:dxclm.statuspage.io,2005:Incident/201320842024-05-11T02:00:00+01:002024-03-01T14:10:44+00:00London Market - System Maintenance - IMR - Also impacting XAG, DRI, Writeback, CAS, DFV and DMS services<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>11</var>, <var data-var='time'>02:00</var> BST - May <var data-var='date'>12</var>, <var data-var='time'>11:30</var> BST</strong></p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:10</var> GMT</small><br><strong>Scheduled</strong> - DXC would like to inform our customers that we need to perform important system maintenance on the IMR (Insurers' Market Repository) application.<br /><br />This will also impact the functionality of the the following related applications: XAG (Xchanging Acord Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screens), DFV (Document File Viewer) and DMS (Document Management Service) services.<br /><br />Therefore the IMR system will be completely unavailable and the other related applications listed will have limited functionality between Saturday 11th May 02:00 - Sunday 12th May 23:30.</p>tag:dxclm.statuspage.io,2005:Incident/203120442024-04-19T20:00:00+01:002024-03-20T16:50:10+00:00London Market - Disaster Recovery Test - 20-21 April 2024<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>19</var>, <var data-var='time'>20:00</var> BST - Apr <var data-var='date'>21</var>, <var data-var='time'>19:00</var> BST</strong></p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:50</var> GMT</small><br><strong>Scheduled</strong> - The DXC Disaster Recovery Test is scheduled for Saturday 20 and Sunday 21 April 2024.<br /><br />During the test, all production systems will be unavailable for processing live work. Any <br />processing performed during the test window will not be present when production services <br />resume. This includes CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2 (CAS), XDS, <br />XIS & XCS Workflow, PAS Workflow, CWT/CWS (Claims Workflow Services/Triggers), CDW <br />(Claims Data Warehouse), APIX, PbS Query Portal, Qlikview (Reporting), XOMP (MTBCs), <br />Genesys, SAP BODS (intra-app ETL feeds), XSB (intra-app service bus), Messaging Gateways,<br />and the UAT and training environments.<br /><br />The Saturday production batch, message distribution services, and data delivery will be <br />moved forward to Friday 19 April 2024. It is expected that all messages will be dispatched, or <br />available for collection, by 4am BST on Saturday 20 April 2024. Processing services will <br />resume by 7am BST on Monday 22 April 2024.<br /><br />This test affects existing processes and systems and has no impact on the activity being <br />undertaken by Velonetic to ensure a safe cutover to the new digital processing services from <br />July 2024.<br /><br />Please email Paul Bocking (pbocking@dxc.com) if you have any questions about this planned test.</p>tag:dxclm.statuspage.io,2005:Incident/203479572024-03-28T13:54:07+00:002024-03-28T13:54:07+00:00London Market Application Issue - IMR also impacting XAG, DRI, Writeback, CAS, DFV, CASA and DMS services<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>13:54</var> GMT</small><br><strong>Resolved</strong> - The incident is now fully resolved and the service is functioning as expected.<br /><br />We will continue to monitor the service closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>14:43</var> GMT</small><br><strong>Monitoring</strong> - The IMR Service has been recovered and is currently performing as expected. We are continuing to monitor the service closely.<br /><br />We are also working on Root Cause Analysis and identifying corrective actions to avoid a recurrence.<br /><br />DXC apologises for the inconvenience and the impact caused to our customer's operations.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:20</var> GMT</small><br><strong>Update</strong> - Our DXC Support Teams are still working with our Application Vendor on next actions to restore normal operations.<br /><br />The next status update will be issued at 14:30.<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:50</var> GMT</small><br><strong>Update</strong> - The service restart is completed but the high system load is still persisting which is effectively making the service unusable at present, our DXC Support Teams are working with our Application Vendor on next actions to restore normal operations.<br /><br />The next status update will be issued at 13:00.<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:37</var> GMT</small><br><strong>Update</strong> - Our Support Teams are still working through actions to restore normal operations. This includes diagnostic data collection and the restart of the Database and other services. We are working to complete these actions as quickly as possible.<br /><br />The next status update will be issued at 11:45.<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>09:18</var> GMT</small><br><strong>Investigating</strong> - We are experiencing high load on the IMR service this morning, this is causing connection issues and service slowness.<br /><br />Our Support Teams are working through actions to reduce the load and restore normal operation, this includes the restart of several services.<br /><br />The next status update will be issued at 10:30.<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>15:22</var> GMT</small><br><strong>Monitoring</strong> - The IMR and other impacted services are now recovered and fully operational, we are monitoring the services closely.<br /><br />We are working on further actions to ensure service stability and Root Cause Analysis to identify any corrective actions needed to avoid a recurrence.<br /><br />In the event that customers have a Premium Payment Warranty, Prompt Payment Discount, High Value Premium (Cash) or Notice of Cancellation that you require to be reviewed urgently, please contact Lisa McEvoy: lmcevoy2@dxc.com<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>12:00</var> GMT</small><br><strong>Update</strong> - DXC experienced an unexpected issue during the planned IMR database maintenance activity this weekend. Due to this, users will be unable to access premium/claim documents in IMR, and the functionality of other related applications that use the IMR will also be heavily impacted.<br /><br />This includes XAG (Xchanging Account Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screen), DFV (Document File Viewer), CASA, and DMS (Document Management Services) services.<br />To protect the other services, we have temporarily stopped incoming/outgoing requests for DRI, LIMCLM, LORS and CWT messages via XAG and XFG.<br /><br />Our Support Teams are taking priority action to investigate and fix - At this point, we are not expecting the IMR to recover during core hours today.<br /><br />The next status update will be issued at 16:00.<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>06:13</var> GMT</small><br><strong>Investigating</strong> - DXC experienced an unexpected issue during the planned IMR database maintenance activity this weekend. Due to this, users will be unable to access premium/claim documents in IMR, and the functionality of other related applications that use the IMR will also be heavily impacted.<br /><br />This includes XAG (Xchanging Account Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screen), DFV (Document File Viewer), CASA, and DMS (Document Management Services) services.<br />To protect the other services, we have temporarily stopped incoming/outgoing requests for DRI, LIMCLM, LORS and CWT messages via XAG and XFG.<br /><br />Our Support Teams are taking priority action to investigate and fix - At this point, we are not expecting the IMR to recover during core hours today.<br /><br />The next status update will be issued at 12:00.<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p>tag:dxclm.statuspage.io,2005:Incident/203757142024-03-28T13:52:35+00:002024-03-28T13:52:35+00:00London Market Application Issue - Writeback Notify Delay<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>13:52</var> GMT</small><br><strong>Resolved</strong> - The Writeback service, queue volumes and response times are all as expected again today and have been stable through the enhanced monitoring period, therefore we are closing this incident now.<br /><br />We will continue to monitor this service closely.<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:55</var> GMT</small><br><strong>Update</strong> - The Writeback services are still operating as expected and we continue to monitor the service closely. There is still a backlog with the auditing of messages in the Writeback database, this will clear overnight and DXC will work through all replay requests during the early hours of tomorrow.<br /><br />Our next update will be issued at 10:00 tomorrow morning.<br /><br />DXC apologises for the inconvenience and the impact being caused to our customers operations.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:23</var> GMT</small><br><strong>Update</strong> - The Writeback services are now operating as expected and we continue to monitor the service closely. There is still a backlog with the auditing of messages in the Writeback database which means that requests to replay specific messages may be delayed.<br /><br />Our next update will be issued at 18:00<br /><br />DXC apologises for the inconvenience and the impact being caused to our customers operations.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>11:43</var> GMT</small><br><strong>Monitoring</strong> - DXC have identified an issue with the Writeback notify service, the issue is now resolved, however, there is a backlog of messages to be processed, this is expected to clear in the next 1-2 Hours. We will notify you when the backlog is clear and the queue is processing with normal response times.<br /><br />Our next update will be issued at 14:00<br /><br />DXC apologises for the inconvenience and the impact being caused to our customers operations.</p>tag:dxclm.statuspage.io,2005:Incident/201320402024-03-24T11:30:56+00:002024-03-24T11:30:56+00:00London Market - System Maintenance - IMR - Also impacting XAG, DRI, Writeback, CAS, DFV and DMS services<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>11:30</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>02:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:08</var> GMT</small><br><strong>Scheduled</strong> - DXC would like to inform our customers that we need to perform important system maintenance on the IMR (Insurers' Market Repository) application.<br /><br />This will also impact the functionality of the the following related applications: XAG (Xchanging Acord Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screens), DFV (Document File Viewer) and DMS (Document Management Service) services.<br /><br />Therefore the IMR system will be completely unavailable and the other related applications listed will have limited functionality between Saturday 23rd March 02:00 - Sunday 24th March 23:30.</p>tag:dxclm.statuspage.io,2005:Incident/200481432024-03-10T23:31:02+00:002024-03-10T23:31:02+00:00London Market - System Maintenance - IMR - Also impacting XAG, DRI, Writeback, CAS, DFV and DMS services<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>23:31</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:44</var> GMT</small><br><strong>Scheduled</strong> - DXC would like to inform our customers that we need to perform important system maintenance on the IMR (Insurers' Market Repository) application.<br /><br />This will also impact the functionality of the the following related applications: XAG (Xchanging Acord Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screens), DFV (Document File Viewer) and DMS (Document Management Service) services.<br /><br />Therefore the IMR system will be completely unavailable and the other related applications listed will have limited functionality between Saturday 9th March 02:00 - Sunday 10th March 23:30.</p>tag:dxclm.statuspage.io,2005:Incident/200561072024-03-09T02:01:22+00:002024-03-09T02:01:22+00:00London Market - End of Day Batch Movement from Saturday 9th March to Friday 8th March 2024<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>02:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>10:17</var> GMT</small><br><strong>Scheduled</strong> - Due to planned changes to related infrastructure components, DXC will be bringing the End of the Day Production batch and message distribution services forward from Saturday 9th March to Friday 8th March 2024.<br /> <br />Production data delivery will be moved from the evening of Saturday 9th March 2024 to<br />Friday 8th March 2024. It is expected that all messages will be dispatched by 02:00 hours <br />Saturday 9th March 2024.</p>tag:dxclm.statuspage.io,2005:Incident/200853652024-03-01T14:03:36+00:002024-03-01T14:03:36+00:00London Market Application Issue - DMS and Infoview<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>14:03</var> GMT</small><br><strong>Resolved</strong> - The incident is now fully resolved and the services are functioning as expected.<br /><br />We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>08:57</var> GMT</small><br><strong>Monitoring</strong> - DXC have identified and resolved the issue with DMS and Info View and both services are now fully operational.<br /><br />We will continue to closely monitor the service today and we are working on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.<br /><br />DXC apologises for the inconvenience and the impact caused to our customer's operations.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>08:34</var> GMT</small><br><strong>Update</strong> - Our Support Teams are still troubleshooting this issue to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.<br /><br />DXC has identified an issue with two applications: CASA-DMS (Document Management System) and Info View.<br /><br />Impact: Brokers are unable to upload / download documents via DMS and ECF Reports are not currently available through Info View due to this issue.<br /><br />The next status update will be issued at 09:30<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>07:13</var> GMT</small><br><strong>Investigating</strong> - DXC has identified an issue with two applications: CASA-DMS (Document Management System) and Info View.<br /><br />Impact: Brokers are unable to upload / download documents via DMS and ECF Reports are not currently available through Info View due to this issue.<br /><br />Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.<br /><br />The next status update will be issued at 08:30<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p>tag:dxclm.statuspage.io,2005:Incident/200199632024-02-24T16:00:56+00:002024-02-24T16:00:56+00:00Azure Stack Upgrade Completion and Service Failback - Impact to XAG, XDH and DFV services<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>02:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>11:51</var> GMT</small><br><strong>Scheduled</strong> - Following the successful upgrade to DXC’s Azure Stack in the Primary Data Centre DXC will be failing over the XAG, XDH (back-end only) messaging services and DFV applications back to the Primary Data Centre on Saturday 24 February 2024.<br /><br />Note: This change was previously attempted on 27 January but due to technical reasons was not completed.<br /><br />Impact to customers<br />The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 24 February.<br /><br />Reminder <br />Please ensure that the XAG Primary & DR IP Addresses are present in any Whitelisting you have enabled in your network security. <br /><br />Primary DC (Current Production) - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers.<br />Primary DC (Current Production) - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)<br /><br />Secondary DC (DR) - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers.<br />Secondary DC (DR) - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)<br /><br />Should you have any questions regarding this communication, please email the DXC Service Centre service.centre@dxc.com or call 0870 380 0830.</p>tag:dxclm.statuspage.io,2005:Incident/199389212024-02-13T09:34:23+00:002024-02-13T09:34:23+00:00London Market Application Issue - CASA, CAS (Claims Agreement Screens) & DMS (Document Management System)<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>09:34</var> GMT</small><br><strong>Resolved</strong> - The incident is now fully resolved and the service is functioning as expected.<br /><br />We will continue to monitor the service closely and work on Root Cause Analysis to identify any further corrective actions needed to avoid a recurrence.<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:40</var> GMT</small><br><strong>Monitoring</strong> - DXC has identified an issue with the Mainframe system which was impacting the following applications: CASA, CAS (Claims Agreement Screens) & DMS (Document Management System), both Internal & External login to the applications was impacted during the outage period between 11:55 - 12:25, which would have stopped customers from any Claims processing.<br /><br />Our support teams have taken priority action to resolve the issue already. We are now closely monitoring the service and working on follow up actions to identify Root Cause and any corrective actions required.<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p>tag:dxclm.statuspage.io,2005:Incident/198849052024-02-03T21:00:19+00:002024-02-03T21:00:19+00:00XAG application availability on Saturday 3rd February 2024<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>16:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:06</var> GMT</small><br><strong>Scheduled</strong> - DXC would like to inform customers that we will be performing essential maintenance and upgrade work on the XAG systems from 16:00 - 21:00 on Saturday 3rd February 2024. <br /><br />During this time, users will be unable to use the DRI, eAccounts, Acord4All, PBS & Writeback service in the XAG system (xag.xchanging.com).</p>tag:dxclm.statuspage.io,2005:Incident/196766442024-01-27T16:01:04+00:002024-01-27T16:01:04+00:00Azure Stack Upgrade Completion and Service Failback - Impact to XAG, XDH and DFV services<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>16:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>02:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>10:57</var> GMT</small><br><strong>Scheduled</strong> - Following the successful upgrade to DXC’s Azure Stack in the Primary Data Centre DXC will be failing over the XAG, XDH (back-end only) messaging services and DFV applications back to the Primary Data Centre on Saturday 27 January 2024. These applications have been running without issue in the Secondary Data Centre for the duration of the upgrade process and holiday period.<br /><br />Impact to customers<br />The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 27 January.<br /><br />Reminder <br />Please ensure that the XAG Primary & DR IP Addresses are present in any Whitelisting you have enabled in your network security. <br /><br />Primary DC (Current Production) - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers.<br />Primary DC (Current Production) - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)<br /><br />Secondary DC (DR) - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers.<br />Secondary DC (DR) - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)<br /><br />Should you have any questions regarding this communication, please email the DXC Service Centre service.centre@dxc.com or call 0870 380 0830.</p>tag:dxclm.statuspage.io,2005:Incident/198169652024-01-27T14:01:54+00:002024-01-27T14:01:54+00:00Online QlikView service availability from 19:00 on Friday 26th January until 14:00 on Saturday 27th January 2024<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>14:01</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>19:02</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:56</var> GMT</small><br><strong>Scheduled</strong> - DXC would like to inform customers that we will be performing essential maintenance and upgrade work on the QlikView online systems from 19:00 on Friday 26th January until 14:00 on Saturday 27th January 2024.<br /> <br />During this time, users will be unable to access reports in the QlikView online service (mi.xchanging.com) on an intermittent basis.</p>tag:dxclm.statuspage.io,2005:Incident/194501192023-12-19T09:26:57+00:002023-12-19T09:26:57+00:00London Market Application Issue - ECF2 / Writeback / DRI / CASA / IMR Work Packages & DFV<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>09:26</var> GMT</small><br><strong>Resolved</strong> - The incident is now fully resolved and the service is functioning as expected.<br /><br />We will continue to monitor the service closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>17:36</var> GMT</small><br><strong>Monitoring</strong> - The issue with the database is now fully resolved and the services are functioning as expected.<br /><br />We will continue to monitor the service closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:40</var> GMT</small><br><strong>Investigating</strong> - DXC has identified an issue with one of the core databases which is impacting ECF2 (Electronic Claims Forms), Writeback, DRI, DMS (Document Management System), CASA and IMR Work Packages and DFV (Document File Viewer).<br /><br />Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.<br /><br />The next status update will be issued at 17:45<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p>tag:dxclm.statuspage.io,2005:Incident/193099442023-12-15T17:38:10+00:002023-12-15T17:38:10+00:00London Market Application Issue - XFG (Xchanging File Gateway) connectivity issue<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>17:38</var> GMT</small><br><strong>Resolved</strong> - The incident is now fully resolved and the service is functioning as expected.<br /><br />We will continue to monitor the service closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:41</var> GMT</small><br><strong>Update</strong> - DXC have identified and resolved the issue with the second SFTP system, the service is now fully operational on both systems from yesterday evening.<br /><br />We will continue to closely monitor the service today and we are working on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.<br /><br />We are also working through requests from customers to ensure they are able to pick up any missing messages.<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>23:14</var> GMT</small><br><strong>Monitoring</strong> - DXC have identified and resolved the issue with the second SFTP system, the service is now fully operational.<br /><br />We will be closely monitoring the service into early business hours tomorrow and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence. <br /><br />The next status update will be issued at 08:30 tomorrow morning.<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:54</var> GMT</small><br><strong>Update</strong> - DXC have identified the issue and service has been restored on one of the two SFTP systems, we have confirmed with several customers that the system is now available.<br /><br />We are still working to restore full resilience and we plan to take the service offline between 20:00 - 22:00 tonight for maintenance activity to support this. <br /><br />The next status update will be issued at 22:30<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:09</var> GMT</small><br><strong>Update</strong> - DXC have identified the issue and service has been restored on one of the two SFTP systems, we have confirmed with several customers that the system is now available.<br /><br />We are still working to restore full resilience and to understand the cause of the issue.<br /><br />We are expecting high system load and a backlog to be processed as customers reconnect to the system.<br /><br />The next status update will be issued at 17:30<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>15:00</var> GMT</small><br><strong>Identified</strong> - DXC have identified the issue and service has been restored on one of the two SFTP systems, we have confirmed with several customers that the system is now available. We are still working to restore full resilience and to understand the cause of the issue.<br /><br />We are expecting high system load and a backlog to be processed as customers reconnect to the system.<br /><br />The next status update will be issued at 16:00<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:39</var> GMT</small><br><strong>Update</strong> - DXC are still investigating this issue and working to identify the cause of the reoccurrence and a resolution.<br /><br />The Xchanging File Gateway (XFG) is currently unavailable to customers trying to connect to upload/download LIMCLM, CWT and LORS EDI messages..<br /><br />The next status update will be issued at 14:45<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:13</var> GMT</small><br><strong>Investigating</strong> - This incident has reoccurred and DXC are investigating a further issue with connectivity to the Xchanging File Gateway (XFG) while customers are connecting to upload/download LIMCLM, CWT and LORS EDI messages.<br /><br />Our Support Teams are taking priority action to investigate and resolve this issue as soon as possible.<br /><br />The next status update will be issued at 13:30<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:18</var> GMT</small><br><strong>Update</strong> - The issue with the Xchanging File Gateway (XFG) is now fully resolved and the service is functioning as expected. We are still working through requests from customers to ensure they are able to pick up any missing messages.<br /><br />We will continue to monitor the service closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>16:21</var> GMT</small><br><strong>Update</strong> - We believe the issue with the SFTP service is now resolved and all feedback from customers who were experiencing issues remains positive. We are still working through requests from several customers to ensure they are able to pick up any missing messages.<br /><br />We will continue to monitor the service closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence. <br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>13:38</var> GMT</small><br><strong>Monitoring</strong> - We have identified and resolved what we believe to be the cause of the issue with the SFTP service, we are working to reach out to impacted customers to confirm the service is now working as expected, so far the feedback is positive.<br /><br />The next status update will be issued at 15:30<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:20</var> GMT</small><br><strong>Identified</strong> - DXC are still investigating the SFTP connection issues reported by some customers and we are working hard to identify the cause and resolution as quickly as possible.<br /><br />The next status update will be issued at 13:00.<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>08:52</var> GMT</small><br><strong>Monitoring</strong> - The maintenance activity during the earlier hours of this morning has completed successfully, this has shown improvements to the system performance and we are closely monitoring the service.<br /><br />All outgoing messages have been distributed successfully as part of the overnight batch process, however we do have a number of issues reported with connections into the SFTP service and we are working with individual impacted customers to address these.<br /><br />The next status update will be issued at 11:00.<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:42</var> GMT</small><br><strong>Identified</strong> - Although the Xchanging File Gateway (XFG) is now recovered and available, we are aware of some further performance issues today which are causing delays to outgoing messages and intermittent issues with connections into the SFTP service.<br /><br />We are working with individual impacted customers to address specific messaging issues.<br /><br />We have also identified what we believe is the cause of the performance issue and we are planning to resolve this with maintenance activity between 04:00 - 06:00 tomorrow morning (06 December 2023).<br /><br />In the meantime we are continuing to closely monitor the service.<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:01</var> GMT</small><br><strong>Monitoring</strong> - Xchanging File Gateway (XFG) is now recovered and available. We are closely monitoring the services. We will work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence. <br /><br />We have a backlog of LIMCLM/LORS EDI messages that have been built up and will be cleared in the next 2-3 hours. <br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>11:10</var> GMT</small><br><strong>Update</strong> - DXC is still working to investigate and resolve the issue. We are currently restarting the system and the associated systems.<br />Access to XFG continues to be affected.<br /><br />The next status update will be issued at 13:00<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>09:57</var> GMT</small><br><strong>Investigating</strong> - DXC is investigating intermittent connectivity to the Xchanging File Gateway (XFG) while customers are connecting to upload/download LIMCLM, CWT and LORS EDI messages.<br /><br />Our Support Teams are taking priority action to investigate and resolve this issue as soon as possible.<br /><br />The next status update will be issued at 11:00<br /><br />DXC apologises for the inconvenience and the impact being caused to our customer's operations.</p>tag:dxclm.statuspage.io,2005:Incident/193664842023-12-15T17:37:45+00:002023-12-15T17:37:45+00:00London Market Application Issue - IMR (Insurers Market Repository)<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>17:37</var> GMT</small><br><strong>Resolved</strong> - The incident is now fully resolved and the service is functioning as expected.<br /><br />We will continue to monitor the service closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:47</var> GMT</small><br><strong>Update</strong> - The IMR service is fully operational as of late yesterday evening, we are monitoring the service closely today.<br /><br />We are working on further actions to ensure service stability and Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.<br /><br />DXC apologises for the inconvenience and the impact caused to our customers operations.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>00:28</var> GMT</small><br><strong>Monitoring</strong> - DXC have been working through actions to restore the IMR service and it is currently operational, we are continuing to progress further actions to fully stabilise the service and we are monitoring the service closely into business hours tomorrow.<br /><br />Our next update will be issued tomorrow morning no later than 09:00<br /><br />DXC apologises for the inconvenience and the impact being caused to our customers operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:08</var> GMT</small><br><strong>Update</strong> - DXC are still investigating this issue which is impacting both Internal & External login to the IMR application. <br /><br />We are currently working through further actions to identify the cause and we will provide an estimate for full-service restoration as soon as possible.<br /><br />Our next update will be issued no later than 23:00<br /><br />DXC apologises for the inconvenience and the impact being caused to our customers operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:03</var> GMT</small><br><strong>Update</strong> - DXC are still investigating this issue which is impacting both Internal & External login to the IMR application. <br /><br />We are currently working through further actions to identify the cause and we will provide an estimate for full-service restoration as soon as possible.<br /><br />Our next update will be issued no later than 21:00<br /><br />DXC apologises for the inconvenience and the impact being caused to our customers operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:03</var> GMT</small><br><strong>Update</strong> - DXC are still investigating this issue which is impacting both Internal & External login to the IMR application. <br /><br />We are currently working through a restart of the associated systems which is ongoing and we will provide an estimate for full-service restoration as soon as possible.<br /><br />Our next update will be issued no later than 19:00<br /><br />DXC apologises for the inconvenience and the impact being caused to our customers operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:07</var> GMT</small><br><strong>Update</strong> - DXC are still investigating this issue which is impacting both Internal & External login to the IMR application. <br /><br />We are currently working through a restart of the associated systems which is ongoing and we will provide an estimate for full-service restoration as soon as possible.<br /><br />Our next update will be issued no later than 18:00<br /><br />DXC apologises for the inconvenience and the impact being caused to our customers operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> GMT</small><br><strong>Update</strong> - DXC are still investigating this issue which is impacting both Internal & External login to the IMR application. <br /><br />We are currently working through a restart of the associated systems and we will provide an estimate for full-service restoration as soon as possible.<br /><br />Our next update will be issued no later than 17:00<br /><br />DXC apologises for the inconvenience and the impact being caused to our customers operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>15:03</var> GMT</small><br><strong>Update</strong> - DXC are still investigating this issue which is impacting both Internal & External login to the IMR application.<br /><br />Our support teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon possible.<br /><br />Our next update will be issued no later than 16:00<br /><br />DXC apologises for the inconvenience and the impact being caused to our customers operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:53</var> GMT</small><br><strong>Update</strong> - DXC are still investigating this issue which is impacting both Internal & External login to the IMR application.<br /><br />Our support teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon possible.<br /><br />Our next update will be issued no later than 15:00<br /><br />DXC apologises for the inconvenience and the impact being caused to our customers operations.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:37</var> GMT</small><br><strong>Investigating</strong> - DXC has identified an issue with the IMR application, which is impacting both Internal & External login to the application.<br /><br />Our support teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon possible.<br /><br />Our next update will be issued no later than 13:45<br /><br />DXC apologises for the inconvenience and the impact being caused to our customers operations.</p>tag:dxclm.statuspage.io,2005:Incident/192100742023-12-11T01:00:57+00:002023-12-11T01:00:57+00:00Market production service availability Friday 8 to Monday 11 December 2023<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>01:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>08:48</var> GMT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>12:56</var> GMT</small><br><strong>Scheduled</strong> - We would like to inform our customers that user access to premium and claim processing systems will be unavailable from 20:00 on Friday 8 December until 01:00 on Monday 11 December.<br /><br />To ensure completion of processing activities, the end of day batch will take place on Friday 8 December. This will mean customer messages will be delivered, or available to collect from the Xchanging File Gateway (XFG), the following morning on Saturday 9 December.<br /><br />Any submissions received after 20:00 on Friday 08 December will be queued and processed when systems become available from 01:00 on Monday 11 December.</p>tag:dxclm.statuspage.io,2005:Incident/193342772023-12-06T06:00:24+00:002023-12-06T06:00:24+00:00London Market - System Maintenance - XFG (Xchanging File Gateway)<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>04:01</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:27</var> GMT</small><br><strong>Scheduled</strong> - Following the recent incident involving the XDH / XFG (Xchanging File Gateway) service, DXC are planning to carry out some urgent system maintenance to address a performance issue which has been identified. This will be completed between 04:00 - 06:00 on the 06 December 2023 after the overnight processing is completed.<br /><br />During the change window customers will be unable to connect to the XFG to collect their overnight messages or upload / download LIMCLM, CWT and LORS EDI messages.</p>tag:dxclm.statuspage.io,2005:Incident/191481272023-11-25T20:00:07+00:002023-11-25T20:00:07+00:00Azure Stack Service Failover for Upgrade - Impact to XAG, XDH and DFV services<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>02:02</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>10:33</var> GMT</small><br><strong>Scheduled</strong> - Please be advised of a planned upgrade to DXC’s Azure Stack in the Primary Data Centre. As part of the change DXC will be failing over the XAG, XDH (back-end only) messaging services and DFV applications to the Secondary Data Centre on Saturday 25 November 2023. The applications will remain live in the Secondary Data Centre for the duration of the upgrade process.<br /><br />Services will be brought back to the Primary Data Centre on Sunday 28 January 2024.<br /><br />Impact to customers<br />The XAG, XDH and DFV services will be intermittently available between 02:00 – 20:00 on Saturday 25 November and Sunday 28 January. In-between these two dates the applications will be running in the secondary Data Centre with no expected impact to service.<br /><br />Reminder <br />Please ensure that the XAG DR IP Address is present in any Whitelisting you have enabled in your network security. <br /><br />Primary DC (Current Production) - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers.<br />Primary DC (Current Production) - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)<br /><br />Secondary DC (DR) Will be live from 20.00 Saturday 25 Nov – 20.00 Sunday 28 Jan - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers.<br />Secondary DC (DR) Will be live from 20.00 Saturday 25 Nov – 20.00 Sunday 28 Jan - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)<br /><br />Should you have any questions regarding this communication, please email the DXC Service Centre service.centre@dxc.com or call 0870 380 0830.</p>tag:dxclm.statuspage.io,2005:Incident/188580782023-11-06T01:00:43+00:002023-11-06T01:00:44+00:00Market production service availability Friday 3 November to Monday 6 November 2023<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>01:00</var> GMT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> GMT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>08:26</var> GMT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>13:25</var> GMT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>21:23</var> BST</small><br><strong>Scheduled</strong> - Update: Market production service availability - Work is postponed from this weekend (20-23 October) to <br />Friday 3 November to Monday 6 November 2023<br /><br />We would like to inform our customers that user access to premium and claim processing <br />systems will now be available as normal over the weekend Friday 20 October until <br />Monday 23 October. End of day batch will take place on Saturday 21 October.<br /><br />As a result of the postponement above, user access to premium and claim processing <br />systems will be unavailable from 20:00 on Friday 3 November until 01:00 on Monday <br />6 November.<br /><br />To ensure completion of processing activities, the end of day batch will take place on <br />Friday 3 November. This will mean customer messages will be delivered, or available to <br />collect from the Xchanging File Gateway (XFG), the following morning on Saturday <br />4 November.<br /><br />Any submissions received after 20:00 on Friday 3 November will be queued and <br />processed when systems become available from 01:00 on Monday 6 November.</p>tag:dxclm.statuspage.io,2005:Incident/189235082023-10-25T20:02:31+01:002023-10-25T20:02:31+01:00London Market – System Maintenance – XAG Gateway, Writeback and DRI Services<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>20:02</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>19:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>14:00</var> BST</small><br><strong>Scheduled</strong> - We have identified an issue with the Acord4All service that requires urgent maintenance to the XAG Gateway, this work is planned for tonight from 19:00. Therefore, the XAG gateway, Writeback, and DRI services will be unavailable from 19:00 until 20:00 tonight (25 October).<br /><br />During this maintenance period, customers will be unable to connect to the XAG gateway to submit new messages and there will be no outgoing messages from Writeback and DRI.</p>tag:dxclm.statuspage.io,2005:Incident/188649672023-10-21T12:28:22+01:002023-10-21T12:28:22+01:00London Market – System Maintenance – XAG Gateway, Writeback and DRI Services<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>12:28</var> BST</small><br><strong>Completed</strong> - This planned maintenance has completed earlier than expected and all services are now available.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>20:01</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>10:53</var> BST</small><br><strong>Scheduled</strong> - The original maintenance work planned for this weekend has now been postponed to the first weekend in November. However, we do still have other planned maintenance work which will impact the XAG gateway and associated services availability this weekend.<br /><br />Therefore, the XAG gateway, Writeback, and DRI services will be unavailable from 20:00 tonight 20 October until 01:00 Monday 23 October.<br /><br />During this outage period, customers will be unable to connect to the XAG gateway to submit new messages and there will be no outgoing messages from Writeback and DRI.</p>tag:dxclm.statuspage.io,2005:Incident/185641862023-10-15T19:00:06+01:002023-10-15T19:00:06+01:00London Market - Disaster Recovery Test - October 2023<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>19:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>20:01</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>09:52</var> BST</small><br><strong>Scheduled</strong> - The DXC Disaster Recovery Exercise is scheduled for the weekend of Saturday 14 to Sunday 15 October 2023.<br /> <br />DXC would like to invite carriers, brokers, market associations, and managing agents to participate, especially as issues were experienced with market testing of ECF2, DFV and DMS in our July 2023 test.<br /><br />During the test, all production systems will be unavailable for processing live work. Any<br />processing performed during the test window will not be present when production services <br />resume.<br /><br />The Saturday production batch, message distribution services, and data delivery will be moved <br />forward to Friday 13 October 2023. It is expected that all messages will be dispatched by<br />4am BST on Saturday 14 October 2023. The test is planned to complete on Sunday evening to allow Processing services to resume by 7am BST on Monday 16 October 2023.<br /><br />Please contact Paul Bocking by email pbocking@dxc.com or call +44 (0)7711 212402 by Tuesday 3 October 2023 if you would like to participate, or if you have any questions about this planned test.</p>tag:dxclm.statuspage.io,2005:Incident/186230822023-10-08T14:00:28+01:002023-10-08T14:00:28+01:00London Market - System Maintenance - Multiple Systems<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:29</var> BST</small><br><strong>Scheduled</strong> - DXC would like to inform our customers that we need to perform important system maintenance and upgrades this weekend. Therefore many of our systems will be unavailable from Saturday 7th October 05:00 -Sunday 8th October 14:00. Please see the selected services for the applications affected.</p>tag:dxclm.statuspage.io,2005:Incident/185549762023-09-25T01:00:19+01:002023-09-25T01:00:20+01:00London Market - Production service availability Friday 22 to Monday 25 September 2023<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>01:00</var> BST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>22</var>, <var data-var='time'>20:00</var> BST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>12:31</var> BST</small><br><strong>Scheduled</strong> - We would like to inform our customers that user access to premium and claim processing <br />systems will be unavailable from 20:00 on Friday 22 September until 01:00 on <br />Monday 25 September.<br /><br />To ensure completion of processing activities, the end of day batch will take place on <br />Friday 22 September. This will mean customer messages will be delivered, or available to <br />collect from the Xchanging File Gateway (XFG), the following morning on <br />Saturday 23 September.<br /><br />Any submissions received after 20:00 on Friday 22 September will be queued and <br />processed when systems become available from 01:00 on Monday 25 September.</p>