Service Updates
London Market Application Issue - IMR file download issue
Update - Our DXC technical team are continuing investigation into this issue with Microsoft, they have collected diagnostics and we are now waiting for them to confirm the next steps and hoping for a fix or further security update to be released.

As a reminder:
Whilst we seek a solution from Microsoft, the workaround for affected customers is to 'Save' the document being downloaded, instead of opening it directly. Customers can then open the file from their Downloads area on their computer without issue.

A further update will be issued no later than 12:00 tomorrow.

DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Sep 18, 2025 - 11:42 BST
Identified - DXC has been made aware this morning of a small number of customers having issues downloading files, via Microsoft Edge, from either IMR or KnowledgeBase. We have traced this to a specific Microsoft security update that has been downloaded to customers' Window 11 machines, which was released in the last few days.

For the information of customers' technical teams, the Microsoft update is known as "2025-09 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5065426) (26100.6584)".

Whilst we seek a solution from Microsoft, the workaround for affected customers is to 'Save' the document being downloaded, instead of opening it directly. Customers can then open the file from their Downloads area on their computer without issue.

A further update will be issued no later than 12:00 tomorrow.

DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Sep 17, 2025 - 14:32 BST

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Uptime over the past 90 days. View historical uptime.
Repository Operational
90 days ago
100.0 % uptime
Today
IMR ? Operational
90 days ago
100.0 % uptime
Today
DRI Upload ? Operational
90 days ago
100.0 % uptime
Today
DRI Download ? Operational
DRI Search ? Operational
DRI Notify ? Operational
Outbound DRI ? Operational
Claims Operational
90 days ago
100.0 % uptime
Today
CLASS (CASA) ? Operational
90 days ago
100.0 % uptime
Today
DMS ? Operational
90 days ago
100.0 % uptime
Today
CAS (ECF2) ? Operational
90 days ago
100.0 % uptime
Today
DFV (ECF2) ? Operational
90 days ago
100.0 % uptime
Today
CWS (ECF2) ? Operational
90 days ago
100.0 % uptime
Today
CAA (ECF2) ? Operational
CWT ? Operational
90 days ago
100.0 % uptime
Today
Writeback - Claim Notify ? Operational
Writeback - Claim Retrieve ? Operational
Writeback - Claim Respond ? Operational
LISS ? Operational
Policy & Premiums Operational
90 days ago
99.98 % uptime
Today
Account Enquiry ? Operational
90 days ago
100.0 % uptime
Today
Insurance Portal ? Operational
90 days ago
100.0 % uptime
Today
Premium Tracker Operational
90 days ago
99.94 % uptime
Today
KnowledgeBase Operational
MWL ? Operational
PoSH (CASA) ? Operational
PbS Online ? Operational
eAccounts/PbS ? Operational
Itemised Billing Operational
Outward Reinsurance Operational
90 days ago
100.0 % uptime
Today
LORS (CASA) ? Operational
90 days ago
100.0 % uptime
Today
Messaging Gateways Operational
90 days ago
100.0 % uptime
Today
XAG ? Operational
90 days ago
100.0 % uptime
Today
XDH / XFG ? Operational
90 days ago
100.0 % uptime
Today
Batch Messaging Operational
90 days ago
100.0 % uptime
Today
LIMCLM ? Operational
90 days ago
100.0 % uptime
Today
LORS EDI ? Operational
90 days ago
100.0 % uptime
Today
BSM ? Operational
IPC BSM ? Operational
USM ? Operational
90 days ago
100.0 % uptime
Today
MCM ? Operational
90 days ago
100.0 % uptime
Today
SCM ? Operational
90 days ago
100.0 % uptime
Today
DSIGN ? Operational
90 days ago
100.0 % uptime
Today
ESA ? Operational
90 days ago
100.0 % uptime
Today
Company Settlement (LIPS) ? Operational
90 days ago
100.0 % uptime
Today
ACCORD4ALL ? Operational
Scheme Canada Operational
Data Services Operational
Qlikview (Online) ? Operational
Qlikview (Reports) Operational
CRS (Online) ? Operational
CRS (Reports) Operational
Infoview (Xchanging Reports Portal) ? Operational
ECF Reporting ? Operational
Other DS Reports ? Operational
Xchanging Internal Systems Operational
XCS CLASS Operational
APIX ? Operational
LIDS ? Operational
XCS Workflow Operational
XIS Workflow Operational
PAS Workflow Operational
Robotics Operational
XOMP ? Operational
LLOYD’S SYSTEMS RE-SET Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

London Market - System Maintenance - Multiple Systems Sep 20, 2025 01:00 - Sep 21, 2025 23:00 BST

DXC would like to inform our customers that we will be performing important system maintenance and upgrades over the weekend of 20/21 September, therefore many of our systems will be unavailable from Saturday 20 September 01:00 - Sunday 21 September 23:00.

Please see the selected components for the applications / services affected.
Posted on Sep 01, 2025 - 15:42 BST
Sep 18, 2025
London Market Application Issue - IMR
Resolved - This incident is now fully resolved and the services are functioning as expected.

We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

DXC apologises for the inconvenience and the impact caused to our customers operations.
Sep 18, 11:45 BST
Monitoring - We have taken corrective action and the incident is now resolved and the services are functioning as expected, including the Writeback Notify service which was also impacted by this issue.

We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

DXC apologises for the inconvenience and the impact caused to our customers operations.
Sep 4, 13:55 BST
Investigating - DXC has identified slowness with the IMR (Insurers' Market Repository) application, this is currently impacting access to work packages in IMR.

Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.

The next status update will be issued at 14:00

DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Sep 4, 12:20 BST
London Market Application Issue - Reporting & Tracker Email Delivery
Resolved - This incident is now fully resolved and the services are functioning for all customers as expected.

We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

DXC apologises for the inconvenience and the impact caused to our customers operations.
Sep 18, 11:45 BST
Update - Our email delivery issue is now resolved and we continue to work with a small number of individual customers to resolve any pending queries.

We will continue to monitor the services closely. If you do have any remaining unresolved email delivery issues please contact the Velonetic IT Service Centre

DXC apologises for the inconvenience and the impact caused to our customers operations.
Sep 5, 15:13 BST
Monitoring - We have applied the fix successfully and are now expecting the email delivery issues at the customer end to be fully resolved. We will confirm early tomorrow and work on any remaining concerns with customers who have reported quarantined email.

We will continue to monitor the services closely and work on the corrective actions needed to avoid a recurrence.

DXC apologises for the inconvenience and the impact caused to our customers operations.
Sep 3, 20:45 BST
Update - Our DXC technical team are still working with our vendor to implement the required fix on the DXC Email service.

Once the fix has been deployed Velonetic will be working to resend affected emails where possible.

The next status update will be issued at 21:00

DXC apologises for the inconvenience and the impact being caused to customers operations.
Sep 3, 19:01 BST
Investigating - We are experiencing an issue with email delivery, due to a recent security enhancement our outgoing emails sent directly from our applications e.g. Tracker query emails and reporting service emails may be held in quarantine at the customer email gateway depending on the customers email security configuration. Email sent directly from Velonetic employees is unaffected.

Our DXC technical team are working with our vendor to implement the required fix on the DXC Email service.

Once the fix has been deployed Velonetic will be working to resend affected emails where possible.

The next status update will be issued at 19:00

DXC apologises for the inconvenience and the impact being caused to customers operations.
Sep 3, 17:07 BST
Sep 17, 2025
Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Sep 4, 2025
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