All Systems Operational

About This Site

Velonetic StatusPage

Please start with "Subscribe To Updates", and select which applications or services you wish to receive notifications for (this works best with Chrome, Edge and other modern browsers) - you can choose as many or as few as you want, and you can amend your choices at any time.

Uptime over the past 90 days. View historical uptime.
Repository Operational
IMR Operational
DRI Upload Operational
DRI Download Operational
DRI Search Operational
DRI Notify Operational
Outbound DRI Operational
Claims Operational
CLASS (CASA) Operational
DMS Operational
CAS (ECF2) Operational
DFV (ECF2) Operational
CWS (ECF2) Operational
CAA (ECF2) Operational
CWT Operational
Writeback - Claim Notify Operational
Writeback - Claim Retrieve Operational
Writeback - Claim Respond Operational
LISS Operational
Policy & Premiums Operational
Account Enquiry Operational
Insurance Portal Operational
Premium Tracker Operational
KnowledgeBase Operational
MWL Operational
PoSH (CASA) Operational
PbS Online Operational
eAccounts/PbS Operational
Itemised Billing Operational
Outward Reinsurance Operational
LORS (CASA) Operational
Messaging Gateways Operational
XAG Operational
XDH / XFG Operational
Batch Messaging Operational
LIMCLM Operational
LORS EDI Operational
BSM Operational
IPC BSM Operational
USM Operational
MCM Operational
SCM Operational
DSIGN Operational
ESA Operational
Company Settlement (LIPS) Operational
ACCORD4ALL Operational
Scheme Canada Operational
Data Services Operational
Qlikview (Online) Operational
Qlikview (Reports) Operational
CRS (Online) Operational
CRS (Reports) Operational
Infoview (Xchanging Reports Portal) Operational
ECF Reporting Operational
Other DS Reports Operational
Velonetic Internal Systems Operational
XCS CLASS Operational
APIX Operational
LIDS Operational
XCS Workflow Operational
XIS Workflow Operational
PAS Workflow Operational
Robotics Operational
XOMP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IMR - Also impacting XAG, DRI, Writeback, CAS, DFV and DMS services Nov 21, 2026 01:00 - Nov 22, 2026 23:00 GMT

DXC would like to inform our customers that we need to perform important system maintenance on the IMR (Insurers' Market Repository) application.

This will also impact the functionality of the the following related applications: XAG (Xchanging Acord Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screens), DFV (Document File Viewer) and DMS (Document Management Service) services.

Therefore the IMR system will be completely unavailable and the other related applications listed will have limited functionality between Saturday 21 November 01:00 - Sunday 22 November 23:00.
Posted on Nov 12, 2026 - 14:37 GMT

Nov 12, 2026

Application Issue - IMR & associated applications
Resolved - This incident is now fully resolved and the services are functioning as expected.

We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Nov 12, 14:33 GMT
Monitoring - Velonetic identified an issue with the IMR application around 15:00 today, which was impacting both Internal & External login to the IMR. This also impacted several other services including DRI, ECF2, DFV, DMS and Writeback.

Our technical support teams acted quickly with recovery actions and services were restored within 15 minutes.

We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence..

Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Nov 10, 15:44 GMT

Nov 11, 2026

No incidents reported.

Nov 10, 2026

Nov 9, 2026

Application Issue - IMR & associated applications
Resolved - This incident is now fully resolved and the services are functioning as expected.

We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Nov 9, 10:11 GMT
Monitoring - The issue with the IMR service has now been resolved, and all associated services are operating normally.

We are closely monitoring the services and will continue working on the root cause analysis and any corrective actions will be implemented through the Problem Management process.

Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Nov 4, 15:51 GMT
Investigating - Velonetic has identified an issue with the IMR application, which is impacting both Internal & External login to the IMR. This is also impacting several other services including DRI, ECF2, DFV, DMS and Writeback.

The relevant teams are actively investigating the issue and working to restore normal service as quickly as possible.

Our next update will be issued no later than 16:25 hrs.

Velonetic apologises for the inconvenience and the impact being caused to our customers operations.
Nov 4, 15:22 GMT

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage