Service Updates

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Uptime over the past 90 days. View historical uptime.
Repository Operational
90 days ago
99.99 % uptime
Today
IMR Operational
90 days ago
99.98 % uptime
Today
DRI Upload Operational
90 days ago
100.0 % uptime
Today
DRI Download Operational
DRI Search Operational
DRI Notify Operational
Outbound DRI Operational
Claims Operational
90 days ago
99.99 % uptime
Today
CLASS (CASA) Operational
90 days ago
100.0 % uptime
Today
DMS Operational
90 days ago
100.0 % uptime
Today
CAS (ECF2) Operational
90 days ago
99.98 % uptime
Today
DFV (ECF2) Operational
90 days ago
99.98 % uptime
Today
CWS (ECF2) Operational
90 days ago
100.0 % uptime
Today
CAA (ECF2) Operational
CWT Operational
90 days ago
100.0 % uptime
Today
Writeback - Claim Notify Operational
Writeback - Claim Retrieve Operational
Writeback - Claim Respond Operational
LISS Operational
Policy & Premiums Operational
90 days ago
100.0 % uptime
Today
Account Enquiry Operational
90 days ago
100.0 % uptime
Today
Insurance Portal Operational
90 days ago
100.0 % uptime
Today
Premium Tracker Operational
90 days ago
100.0 % uptime
Today
KnowledgeBase Operational
MWL Operational
PoSH (CASA) Operational
PbS Online Operational
eAccounts/PbS Operational
Itemised Billing Operational
Outward Reinsurance Operational
90 days ago
100.0 % uptime
Today
LORS (CASA) Operational
90 days ago
100.0 % uptime
Today
Messaging Gateways Operational
90 days ago
100.0 % uptime
Today
XAG Operational
90 days ago
100.0 % uptime
Today
XDH / XFG Operational
90 days ago
100.0 % uptime
Today
Batch Messaging Operational
90 days ago
100.0 % uptime
Today
LIMCLM Operational
90 days ago
100.0 % uptime
Today
LORS EDI Operational
90 days ago
100.0 % uptime
Today
BSM Operational
IPC BSM Operational
USM Operational
90 days ago
100.0 % uptime
Today
MCM Operational
90 days ago
100.0 % uptime
Today
SCM Operational
90 days ago
100.0 % uptime
Today
DSIGN Operational
90 days ago
100.0 % uptime
Today
ESA Operational
90 days ago
100.0 % uptime
Today
Company Settlement (LIPS) Operational
90 days ago
100.0 % uptime
Today
ACCORD4ALL Operational
Scheme Canada Operational
Data Services Operational
Qlikview (Online) Operational
Qlikview (Reports) Operational
CRS (Online) Operational
CRS (Reports) Operational
Infoview (Xchanging Reports Portal) Operational
ECF Reporting Operational
Other DS Reports Operational
Xchanging Internal Systems Operational
XCS CLASS Operational
APIX Operational
LIDS Operational
XCS Workflow Operational
XIS Workflow Operational
PAS Workflow Operational
Robotics Operational
XOMP Operational
LLOYD’S SYSTEMS RE-SET Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 18, 2026

No incidents reported today.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026
London Market - Azure Stack Service Failover - Impact to XAG, XDH and DFV services
Completed - The scheduled maintenance has been completed.
Feb 14, 16:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 02:00 GMT
Scheduled - Please be advised of a planned upgrade to DXC’s Azure Stack in the Primary Data Centre. As part of the change DXC will be failing over the XAG, XDH (back-end only) messaging services and DFV applications to the Secondary Data Centre on Saturday 14 February 2026. The applications will remain live in the Secondary Data Centre for the duration of the upgrade process.

Services will be brought back to the Primary Data Centre on Saturday 14 March 2026.

Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 14 February 2026.

Reminder
Please ensure that the XAG DR IP Address is present in any Whitelisting you have enabled in your network security.

Primary DC (Current Production) - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers.
Primary DC (Current Production) - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)

Secondary DC (DR) Will be live from 16.00 Saturday 14 Feb 2026 – 16:00 Saturday 14 Mar 2026 - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers.
Secondary DC (DR) Will be live from 16.00 Saturday 14 Feb 2026 – 16:00 Saturday 14 Mar 2026 - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)

Should you have any questions regarding this communication, please email the DXC Service Centre service.centre@dxc.com or call 0870 380 0830.
Feb 2, 08:42 GMT
Feb 13, 2026

No incidents reported.

Feb 12, 2026
London Market Application Issue - IMR / ECF2 / Writeback
Resolved - The incident is now fully resolved and the services are functioning as expected.

We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

DXC apologises for the inconvenience and the impact caused to our customers operations.
Feb 12, 09:15 GMT
Update - The IMR and ECF2 applications are currently performing as expected. We are continuing to monitor them closely. The backlog of Writeback messages has now been processed.

We currently have a delay in processing message replay requests due to a message auditing backlog, we expect this to clear in another 2-3 hours.

Our next update will be issued tomorrow morning at 09:00.

DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Feb 11, 14:58 GMT
Monitoring - The supporting XDS services have been restarted, and the IMR and ECF2 applications are currently performing as expected. We are continuing to monitor them closely.

There is a small backlog of Writeback messages which should clear in the next 1-2 hours

Our next update will be issued no later than 15:00 hrs.

DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Feb 11, 12:05 GMT
Investigating - DXC has identified slowness with the IMR (Insurers' Market Repository) application, this is currently impacting access to work packages in IMR, and the search function in ECF2 along with Writeback delays.

Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.

The next status update will be issued at 12:15

DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Feb 11, 11:11 GMT
Feb 11, 2026
Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

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