DXC Velonetic - Systems Status

Service Updates

Monitoring - The incident is now fully resolved and the services are functioning as expected.

We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

DXC apologises for the inconvenience and the impact caused to our customers operations.
Nov 07, 2024 - 12:00 GMT

Update - Our support teams are still investigating the issue - we will provide an estimate for full-service restoration as soon possible.

Our next update will be issued no later than 12:00.

DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Nov 07, 2024 - 11:01 GMT

Investigating - DXC has identified slowness with the IMR (Insurers' Market Repository) application, this is currently impacting access to work packages in IMR.

Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.

The next status update will be issued at 11:00

DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Nov 07, 2024 - 10:08 GMT

London Market Application Issue - IMR

Monitoring - Services have now been restored, and the applications are fully available.

We are closely monitoring the services now and will continue working on the root cause analysis and any corrective actions will be implemented through the Problem Management process.

DXC apologises for the inconvenience and the impact caused to our customers operations.
Oct 29, 2024 - 12:26 GMT

Investigating - DXC has identified slowness with the IMR (Insurers' Market Repository) application, this is currently impacting access to work packages in IMR.

Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.

The next status update will be issued at 13:00

DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Oct 29, 2024 - 12:01 GMT

About This Site

DXC Velonetic StatusPage

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Uptime over the past 90 days. View historical uptime.

Repository Operational

90 days ago

99.66 % uptime

Today

IMR Operational

90 days ago

99.98 % uptime

Today

DRI Upload Operational

90 days ago

99.34 % uptime

Today

DRI Download Operational

DRI Search Operational

DRI Notify Operational

Outbound DRI Operational

Claims Operational

90 days ago

99.85 % uptime

Today

CLASS (CASA) Operational

90 days ago

100.0 % uptime

Today

DMS Operational

90 days ago

99.66 % uptime

Today

CAS (ECF2) Operational

90 days ago

99.65 % uptime

Today

DFV (ECF2) Operational

90 days ago

99.65 % uptime

Today

CWS (ECF2) Operational

90 days ago

100.0 % uptime

Today

CAA (ECF2) Operational

CWT Operational

90 days ago

100.0 % uptime

Today

Writeback - Claim Notify Operational

Writeback - Claim Retrieve Operational

Writeback - Claim Respond Operational

LISS Operational

Claims Portal Operational

SCAS Operational

90 days ago

100.0 % uptime

Today

Policy & Premiums Operational

90 days ago

100.0 % uptime

Today

Account Enquiry Operational

90 days ago

100.0 % uptime

Today

Insurance Portal Operational

90 days ago

100.0 % uptime

Today

Premium Tracker Operational

90 days ago

100.0 % uptime

Today

KnowledgeBase Operational

MWL Operational

PoSH (CASA) Operational

PbS Online Operational

eAccounts/PbS Operational

Itemised Billing Operational

Outward Reinsurance Operational

90 days ago

99.96 % uptime

Today

LORS (CASA) Operational

90 days ago

99.96 % uptime

Today

Messaging Gateways Operational

90 days ago

99.83 % uptime

Today

XAG Operational

90 days ago

99.66 % uptime

Today

XDH / XFG Operational

90 days ago

100.0 % uptime

Today

Batch Messaging Operational

90 days ago

99.98 % uptime

Today

LIMCLM Operational

90 days ago

99.9 % uptime

Today

LORS EDI Operational

90 days ago

100.0 % uptime

Today

BSM Operational

IPC BSM Operational

USM Operational

90 days ago

100.0 % uptime

Today

MCM Operational

90 days ago

100.0 % uptime

Today

SCM Operational

90 days ago

100.0 % uptime

Today

DSIGN Operational

90 days ago

100.0 % uptime

Today

ESA Operational

90 days ago

100.0 % uptime

Today

Company Settlement (LIPS) Operational

90 days ago

100.0 % uptime

Today

ACCORD4ALL Operational

Scheme Canada Operational

Data Services Operational

Qlikview (Online) Operational

Qlikview (Reports) Operational

CRS (Online) Operational

CRS (Reports) Operational

Infoview (Xchanging Reports Portal) Operational

ECF Reporting Operational

Other DS Reports Operational

Xchanging Internal Systems Operational

XCS CLASS Operational

APIX Operational

LIDS Operational

XCS Workflow Operational

XIS Workflow Operational

PAS Workflow Operational

Robotics Operational

XOMP Operational

LLOYD’S SYSTEMS RE-SET Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

London Market - Disaster Recovery Test: Saturday 16 – Sunday 17 November 2024

Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:00 GMT

Scheduled - DXC Disaster Recovery Test: Saturday 16 – Sunday 17 November 2024, and request
to participate in testing

This is to advise that a DXC Disaster Recovery Test is scheduled
for Saturday 16 - Sunday 17 November 2024.

During the test, all production systems will be unavailable for processing live work. Any
processing performed during the test window will not be present when production services
resume. This includes CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2 (CAS), XDS,
XIS & XCS Workflow, PAS Workflow, CWT/CWS (Claims Workflow Services/Triggers), CDW
(Claims Data Warehouse), APIX, PbS Query Portal, Qlikview (Reporting), XOMP (MTBCs),
Genesys, SAP BODS (intra-app ETL feeds), XSB (intra-app service bus), Messaging Gateways,
and the UAT and training environments.

Saturday 16 November 2024 production batch, message distribution services, and data
delivery will be moved forward to Friday 15 November 2024. It is expected that all messages
will be dispatched, or available for collection up until 4am GMT on Saturday 16 November
2024. Processing services will resume by 7am GMT on Monday 18 November 2024.

Invitation to participate

DXC would like to invite carriers, brokers, market associations, and managing agents to
participate. Please email pbocking@dxc.com or call +44 (0)7711 212402 by Tuesday 29
October 2024 if you would like to participate, or if you have any questions about this
communication.
Oct 15, 10:48 BST

Nov 16, 2024

No incidents reported.

Nov 15, 2024

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

Unresolved incident: London Market Application Issue - IMR.

Nov 6, 2024

No incidents reported.

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