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IMR
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CLASS (CASA)
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DMS
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CAS (ECF2)
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DFV (ECF2)
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CWS (ECF2)
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CAA (ECF2)
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CWT
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Writeback - Claim Notify
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Writeback - Claim Retrieve
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Writeback - Claim Respond
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LISS
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Policy & Premiums
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Account Enquiry
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Insurance Portal
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Premium Tracker
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KnowledgeBase
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MWL
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PoSH (CASA)
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PbS Online
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eAccounts/PbS
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Itemised Billing
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Outward Reinsurance
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LORS (CASA)
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Messaging Gateways
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XAG
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XDH / XFG
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Batch Messaging
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LIMCLM
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LORS EDI
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BSM
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IPC BSM
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USM
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MCM
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SCM
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DSIGN
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ESA
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Company Settlement (LIPS)
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ACCORD4ALL
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Scheme Canada
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Data Services
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Qlikview (Online)
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Qlikview (Reports)
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CRS (Online)
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CRS (Reports)
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Infoview (Xchanging Reports Portal)
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ECF Reporting
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Other DS Reports
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Velonetic Internal Systems
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XCS CLASS
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APIX
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LIDS
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XCS Workflow
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XIS Workflow
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PAS Workflow
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Robotics
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XOMP
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Degraded Performance
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Major Outage
Maintenance
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Disaster Recovery Test: Saturday 17 – Sunday 18 October 2026 Oct 16, 2026 20:00 - Oct 18, 2026 23:00 BST
Update -
We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 - 09:15 BST
Sep 15, 2026 - 09:15 BST
Scheduled -
Market Communication 2026/031
Notification of Velonetic Disaster Recovery Test (Saturday 17 – Sunday 18 October 2026) and invitation to participate in testing
This Market Communication is to advise that a Velonetic Disaster Recovery Test is scheduled
for Saturday 17 - Sunday 18 October 2026.
During the test, all production systems will be unavailable for processing live work. Any
processing performed during the test window will not be present when production
services resume. This includes CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2
(CAS), XDS, XIS & XCS Workflow, PAS Workflow, CWT/CWS (Claims Workflow
Services/Triggers), APIX, PBS Query Portal, XOMP (MTBCs), Reporting Services,
Messaging Gateways, and the UAT and training environments.
The Saturday 17 October 2026 production batch, message distribution services, and data
delivery will be moved forward to Friday 16 October 2026. It is expected that all messages
will be dispatched, or be available for collection, up until 4am BST on Saturday 17
October 2026. Processing services will resume by 7am BST on Monday 19 October 2026.
Invitation to participate
Velonetic would like to invite carriers, brokers, market associations and managing agents
to participate. Please email Velonetic.OpRes@dxc.com by Tuesday 29 September 2026 if
you would like to participate, or if you have any questions about this communication.
Paul Bocking
Business Resilience Team
Velonetic
Sep 15, 2026 - 09:13 BST
Notification of Velonetic Disaster Recovery Test (Saturday 17 – Sunday 18 October 2026) and invitation to participate in testing
This Market Communication is to advise that a Velonetic Disaster Recovery Test is scheduled
for Saturday 17 - Sunday 18 October 2026.
During the test, all production systems will be unavailable for processing live work. Any
processing performed during the test window will not be present when production
services resume. This includes CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2
(CAS), XDS, XIS & XCS Workflow, PAS Workflow, CWT/CWS (Claims Workflow
Services/Triggers), APIX, PBS Query Portal, XOMP (MTBCs), Reporting Services,
Messaging Gateways, and the UAT and training environments.
The Saturday 17 October 2026 production batch, message distribution services, and data
delivery will be moved forward to Friday 16 October 2026. It is expected that all messages
will be dispatched, or be available for collection, up until 4am BST on Saturday 17
October 2026. Processing services will resume by 7am BST on Monday 19 October 2026.
Invitation to participate
Velonetic would like to invite carriers, brokers, market associations and managing agents
to participate. Please email Velonetic.OpRes@dxc.com by Tuesday 29 September 2026 if
you would like to participate, or if you have any questions about this communication.
Paul Bocking
Business Resilience Team
Velonetic
Sep 15, 2026 - 09:13 BST
Azure Stack Service Failback - Impact to XAG, XDH and DFV services Oct 24, 2026 02:00-16:00 BST
Following the planned maintenance of the Azure Stack in the Primary Data Centre, Velonetic will be failing over the XAG, XDH (back-end only) messaging services and DFV applications back to the Primary Data Centre on Saturday 24 October 2026.
Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 24 October 2026.
Reminder
Please ensure that the XAG Primary & DR IP Addresses are present in any Whitelisting you have enabled in your network security.
Primary DC - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers. Primary DC - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)
Secondary DC (DR) (Current Production) - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers. Secondary DC (DR) (Current Production) - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)
Should you have any questions regarding this communication, please email the Velonetic Service Centre service.centre@dxc.com or call 0870 380 0830.
Posted on Oct 09, 2026 - 08:58 BST
Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 24 October 2026.
Reminder
Please ensure that the XAG Primary & DR IP Addresses are present in any Whitelisting you have enabled in your network security.
Primary DC - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers. Primary DC - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)
Secondary DC (DR) (Current Production) - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers. Secondary DC (DR) (Current Production) - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)
Should you have any questions regarding this communication, please email the Velonetic Service Centre service.centre@dxc.com or call 0870 380 0830.
Posted on Oct 09, 2026 - 08:58 BST