In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 2026 - 01:00 BST
Scheduled - DXC would like to inform our customers that we need to perform important system maintenance on the IMR (Insurers' Market Repository) application.
This will also impact the functionality of the the following related applications: XAG (Xchanging Acord Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screens), DFV (Document File Viewer) and DMS (Document Management Service) services.
Therefore the IMR system will be completely unavailable and the other related applications listed will have limited functionality between Saturday 23 May 01:00 - Sunday 24 May 23:00.
May 23, 202601:00 - May 24, 202623:00 BST
Please start with "Subscribe To Updates", and select which applications or services you wish to receive notifications for (this works best with Chrome, Edge and other modern browsers) - you can choose as many or as few as you want, and you can amend your choices at any time.
Repository
Under Maintenance
90 days ago
99.98
% uptime
Today
IMR
Under Maintenance
90 days ago
99.97
% uptime
Today
DRI Upload
Under Maintenance
90 days ago
99.99
% uptime
Today
DRI Download
Under Maintenance
DRI Search
Under Maintenance
DRI Notify
Under Maintenance
Outbound DRI
Under Maintenance
Claims
Under Maintenance
90 days ago
99.99
% uptime
Today
CLASS (CASA)
Operational
90 days ago
100.0
% uptime
Today
DMS
Under Maintenance
90 days ago
99.99
% uptime
Today
CAS (ECF2)
Under Maintenance
90 days ago
99.99
% uptime
Today
DFV (ECF2)
Under Maintenance
90 days ago
99.99
% uptime
Today
CWS (ECF2)
Operational
90 days ago
100.0
% uptime
Today
CAA (ECF2)
Under Maintenance
CWT
Operational
90 days ago
100.0
% uptime
Today
Writeback - Claim Notify
Under Maintenance
Writeback - Claim Retrieve
Under Maintenance
Writeback - Claim Respond
Under Maintenance
LISS
Operational
Policy & Premiums
Operational
90 days ago
100.0
% uptime
Today
Account Enquiry
Operational
90 days ago
100.0
% uptime
Today
Insurance Portal
Operational
90 days ago
100.0
% uptime
Today
Premium Tracker
Operational
90 days ago
100.0
% uptime
Today
KnowledgeBase
Operational
MWL
Operational
PoSH (CASA)
Operational
PbS Online
Operational
eAccounts/PbS
Operational
Itemised Billing
Operational
Outward Reinsurance
Operational
90 days ago
100.0
% uptime
Today
LORS (CASA)
Operational
90 days ago
100.0
% uptime
Today
Messaging Gateways
Under Maintenance
90 days ago
100.0
% uptime
Today
XAG
Under Maintenance
90 days ago
100.0
% uptime
Today
XDH / XFG
Operational
90 days ago
100.0
% uptime
Today
Batch Messaging
Operational
90 days ago
100.0
% uptime
Today
LIMCLM
Operational
90 days ago
100.0
% uptime
Today
LORS EDI
Operational
90 days ago
100.0
% uptime
Today
BSM
Operational
IPC BSM
Operational
USM
Operational
90 days ago
100.0
% uptime
Today
MCM
Operational
90 days ago
100.0
% uptime
Today
SCM
Operational
90 days ago
100.0
% uptime
Today
DSIGN
Operational
90 days ago
100.0
% uptime
Today
ESA
Operational
90 days ago
100.0
% uptime
Today
Company Settlement (LIPS)
Operational
90 days ago
100.0
% uptime
Today
ACCORD4ALL
Operational
Scheme Canada
Operational
Data Services
Operational
Qlikview (Online)
Operational
Qlikview (Reports)
Operational
CRS (Online)
Operational
CRS (Reports)
Operational
Infoview (Xchanging Reports Portal)
Operational
ECF Reporting
Operational
Other DS Reports
Operational
Velonetic Internal Systems
Operational
XCS CLASS
Operational
APIX
Operational
LIDS
Operational
XCS Workflow
Operational
XIS Workflow
Operational
PAS Workflow
Operational
Robotics
Operational
XOMP
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
May 23, 2026
Unresolved incident: London Market - System Maintenance - IMR - Also impacting XAG, DRI, Writeback, CAS, DFV and DMS services.
Completed -
The scheduled maintenance has been completed.
May 10, 23:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 20:00 BST
Scheduled -
As advised in the recent Market Communication Reference: 2026/017:
This Market Communication is to advise that a DXC Disaster Recovery Test is scheduled for Saturday 09 - Sunday 10 May 2026.
During the test, all production systems will be unavailable for processing live work. Any processing performed during the test window will not be present when production services resume. This includes CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2 (CAS), XDS, XIS & XCS Workflow, PAS Workflow, CWT/CWS (Claims Workflow Services/Triggers), APIX, PBS Query Portal, XOMP (MTBCs), Reporting Services, Messaging Gateways, and the UAT and training environments.
The Saturday 09 May 2026 production batch, message distribution services, and data delivery will be moved forward to Friday 08 May 2026. It is expected that all messages will be dispatched, or be available for collection, up until 4am BST on Saturday 9 May 2026. Processing services will resume by 7am BST on Monday 11 May 2026.