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Uptime over the past 90 days. View historical uptime.
Repository Operational
90 days ago
99.95 % uptime
Today
IMR ? Operational
90 days ago
99.97 % uptime
Today
DRI Upload ? Operational
90 days ago
99.92 % uptime
Today
DRI Download ? Operational
DRI Search ? Operational
DRI Notify ? Operational
Outbound DRI ? Operational
Claims Operational
90 days ago
99.95 % uptime
Today
CLASS (CASA) ? Operational
90 days ago
100.0 % uptime
Today
DMS ? Operational
90 days ago
99.92 % uptime
Today
CAS (ECF2) ? Operational
90 days ago
99.92 % uptime
Today
DFV (ECF2) ? Operational
90 days ago
100.0 % uptime
Today
CWS (ECF2) ? Operational
90 days ago
99.92 % uptime
Today
CAA (ECF2) ? Operational
CWT ? Operational
90 days ago
99.92 % uptime
Today
Writeback - Claim Notify ? Operational
Writeback - Claim Retrieve ? Operational
Writeback - Claim Respond ? Operational
LISS ? Operational
Policy & Premiums Operational
90 days ago
99.98 % uptime
Today
Account Enquiry ? Operational
90 days ago
100.0 % uptime
Today
Insurance Portal ? Operational
90 days ago
100.0 % uptime
Today
Premium Tracker Operational
90 days ago
99.94 % uptime
Today
KnowledgeBase Operational
MWL ? Operational
PoSH (CASA) ? Operational
PbS Online ? Operational
eAccounts/PbS ? Operational
Itemised Billing Operational
Outward Reinsurance Operational
90 days ago
100.0 % uptime
Today
LORS (CASA) ? Operational
90 days ago
100.0 % uptime
Today
Messaging Gateways Operational
90 days ago
100.0 % uptime
Today
XAG ? Operational
90 days ago
100.0 % uptime
Today
XDH / XFG ? Operational
90 days ago
100.0 % uptime
Today
Batch Messaging Operational
90 days ago
100.0 % uptime
Today
LIMCLM ? Operational
90 days ago
100.0 % uptime
Today
LORS EDI ? Operational
90 days ago
100.0 % uptime
Today
BSM ? Operational
IPC BSM ? Operational
USM ? Operational
90 days ago
100.0 % uptime
Today
MCM ? Operational
90 days ago
100.0 % uptime
Today
SCM ? Operational
90 days ago
100.0 % uptime
Today
DSIGN ? Operational
90 days ago
100.0 % uptime
Today
ESA ? Operational
90 days ago
100.0 % uptime
Today
Company Settlement (LIPS) ? Operational
90 days ago
100.0 % uptime
Today
ACCORD4ALL ? Operational
Scheme Canada Operational
Data Services Operational
Qlikview (Online) ? Operational
Qlikview (Reports) Operational
CRS (Online) ? Operational
CRS (Reports) Operational
Infoview (Xchanging Reports Portal) ? Operational
ECF Reporting ? Operational
Other DS Reports ? Operational
Xchanging Internal Systems Operational
XCS CLASS Operational
APIX ? Operational
LIDS ? Operational
XCS Workflow Operational
XIS Workflow Operational
PAS Workflow Operational
Robotics Operational
XOMP ? Operational
LLOYD’S SYSTEMS RE-SET Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

London Market - Account Enquiry, LORS, and Itemised Billing Security update Nov 29, 2025 00:00-00:05 GMT

Following on from the previous Market Communication 2025/020, we are planning to expand the ACF2 Auto-Deletion, which has been running for the past 5 months for internal, Lloyd’s users, and carriers to include Brokers from 29/11/2025. The change will be made on 28/11/2025 and take effect from 29/11/2025.

This time the only application affected will be LORS – we are excluding any Broker that uses Account Enquiry from the scope.

Reminder of the previous Market communication:

Account Enquiry, LORS, and Itemised Billing Security update
This Market Communication is to advise Velonetic customers of user access changes to
Account Enquiry, LORS, and Itemised Billing.
As part of a programme of work to improve application security Velonetic will be making a
change to the security for Account Enquiry, LORS, and Itemised Billing, so that any User ID
that is inactive for 90 days will be revoked. Furthermore, User IDs that remain inactive for
180 days will be deleted from the system.

User action required
To avoid User ID revocation or deletion, Velonetic recommends that users logon to the
application and change their password each month, starting with immediate effect. Note,
users that access LORS via Portal Single Sign On (SSO) will need to logon each month but
not change any passwords.

Action if User ID is revoked or deleted
If a user who has not used their ID for more than 90, and less than 181 days, attempts to logon
they will receive a message notifying them that their access has been revoked. If a user who
has not used their ID for more than 180 days attempts to logon they will receive a message
saying “LogonID xxxxxxxx not found”. In both instances, the users will need to contact the
Velonetic Service Centre by emailing service.centre@dxc.com, or calling 0870 380 0830, to
get their access reinstated.

Mike Llewellyn
Chief Information Officer, Velonetic
Posted on Nov 20, 2025 - 09:53 GMT
Nov 26, 2025

No incidents reported today.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025
London Market - System Maintenance - Multiple Systems
Completed - The scheduled maintenance has been completed.
Nov 23, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 04:00 GMT
Scheduled - DXC would like to inform our customers that we will be performing important system maintenance over the weekend of 22/23 November, therefore many of our systems will be unavailable from Saturday 22 November 04:00 - Sunday 23 November 20:00. Please see the selected components for the applications / services affected.

The Saturday 22 November 2025 production batch, message distribution services and data delivery will be moved forward to Friday 21 November 2025. It is expected that all messages will be dispatched, or be available for collection, up until 04:00 GMT on Saturday 22 November 2025. Processing services will resume by 07:00 GMT on Monday 24 November 2025.
Nov 11, 12:16 GMT
Nov 22, 2025
Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025
London Market - Disaster Recovery Test - 15-16 November 2025
Completed - The scheduled maintenance has been completed.
Nov 16, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:00 GMT
Scheduled - DXC Disaster Recovery Test: Saturday 15 – Sunday 16 November 2025, and invitation to participate in
testing

This Market Communication is to advise that a DXC Disaster Recovery Test is scheduled for Saturday 15 -
Sunday 16 November 2025.

During the test, all production systems will be unavailable for processing live work. Any processing
performed during the test window will not be present when production services resume. This includes
CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2 (CAS), XDS, XIS & XCS Workflow, PAS Workflow,
CWT/CWS (Claims Workflow Services/Triggers), CDW (Claims Data Warehouse), APIX, PbS Query Portal,
Qlikview (Reporting), XOMP (MTBCs), Genesys, SAP BODS (intra-app ETL feeds), XSB (intra-app service
bus), Messaging Gateways, and the UAT and Training environments.

The Saturday 15 November 2025 production batch, message distribution services and data delivery will be
moved forward to Friday 14 November 2025. It is expected that all messages will be dispatched, or be
available for collection, up until 4am GMT on Saturday 15 November 2025. Processing services will resume
by 7am GMT on Monday 17 November 2025.

Invitation to participate

DXC would like to invite carriers, brokers, market associations and managing agents to participate. Please
email Velonetic.OpRes@dxc.com by Tuesday 28 October 2025 if you would like to participate, or if you
have any questions about this communication.

Paul Bocking
Business Resilience Team,
Velonetic
Oct 15, 09:49 BST
Nov 15, 2025

No incidents reported.

Nov 14, 2025
Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

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