Service Updates
London Market - System Maintenance - Multiple Systems
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 2025 - 01:00 BST
Scheduled - DXC would like to inform our customers that we will be performing important system maintenance and upgrades over the weekend of 14/15 June, therefore many of our systems will be unavailable from Saturday 14 June 01:00 - Sunday 15 June 23:00.

Please see the selected components for the applications / services affected.
Jun 14, 2025 01:00 - Jun 15, 2025 23:00 BST

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Please start with "Subscribe To Updates", and select which applications or services you wish to receive notifications for (this works best with Chrome, Edge and other modern browsers) - you can choose as many or as few as you want, and you can amend your choices at any time.

Uptime over the past 90 days. View historical uptime.
Repository Under Maintenance
90 days ago
100.0 % uptime
Today
IMR ? Under Maintenance
90 days ago
100.0 % uptime
Today
DRI Upload ? Under Maintenance
90 days ago
100.0 % uptime
Today
DRI Download ? Under Maintenance
DRI Search ? Under Maintenance
DRI Notify ? Under Maintenance
Outbound DRI ? Under Maintenance
Claims Under Maintenance
90 days ago
100.0 % uptime
Today
CLASS (CASA) ? Under Maintenance
90 days ago
100.0 % uptime
Today
DMS ? Under Maintenance
90 days ago
100.0 % uptime
Today
CAS (ECF2) ? Under Maintenance
90 days ago
100.0 % uptime
Today
DFV (ECF2) ? Under Maintenance
90 days ago
100.0 % uptime
Today
CWS (ECF2) ? Under Maintenance
90 days ago
100.0 % uptime
Today
CAA (ECF2) ? Under Maintenance
CWT ? Under Maintenance
90 days ago
100.0 % uptime
Today
Writeback - Claim Notify ? Under Maintenance
Writeback - Claim Retrieve ? Under Maintenance
Writeback - Claim Respond ? Under Maintenance
LISS ? Operational
Policy & Premiums Under Maintenance
90 days ago
100.0 % uptime
Today
Account Enquiry ? Operational
90 days ago
100.0 % uptime
Today
Insurance Portal ? Under Maintenance
90 days ago
100.0 % uptime
Today
Premium Tracker Under Maintenance
90 days ago
100.0 % uptime
Today
KnowledgeBase Under Maintenance
MWL ? Under Maintenance
PoSH (CASA) ? Under Maintenance
PbS Online ? Under Maintenance
eAccounts/PbS ? Under Maintenance
Itemised Billing Operational
Outward Reinsurance Under Maintenance
90 days ago
100.0 % uptime
Today
LORS (CASA) ? Under Maintenance
90 days ago
100.0 % uptime
Today
Messaging Gateways Under Maintenance
90 days ago
100.0 % uptime
Today
XAG ? Under Maintenance
90 days ago
100.0 % uptime
Today
XDH / XFG ? Operational
90 days ago
100.0 % uptime
Today
Batch Messaging Operational
90 days ago
100.0 % uptime
Today
LIMCLM ? Operational
90 days ago
100.0 % uptime
Today
LORS EDI ? Operational
90 days ago
100.0 % uptime
Today
BSM ? Operational
IPC BSM ? Operational
USM ? Operational
90 days ago
100.0 % uptime
Today
MCM ? Operational
90 days ago
100.0 % uptime
Today
SCM ? Operational
90 days ago
100.0 % uptime
Today
DSIGN ? Operational
90 days ago
100.0 % uptime
Today
ESA ? Operational
90 days ago
100.0 % uptime
Today
Company Settlement (LIPS) ? Operational
90 days ago
100.0 % uptime
Today
ACCORD4ALL ? Operational
Scheme Canada Operational
Data Services Under Maintenance
Qlikview (Online) ? Operational
Qlikview (Reports) Operational
CRS (Online) ? Operational
CRS (Reports) Operational
Infoview (Xchanging Reports Portal) ? Under Maintenance
ECF Reporting ? Operational
Other DS Reports ? Operational
Xchanging Internal Systems Under Maintenance
XCS CLASS Under Maintenance
APIX ? Under Maintenance
LIDS ? Operational
XCS Workflow Under Maintenance
XIS Workflow Under Maintenance
PAS Workflow Under Maintenance
Robotics Operational
XOMP ? Under Maintenance
LLOYD’S SYSTEMS RE-SET Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Azure Stack Service Failover for Upgrade - Impact to XAG, XDH and DFV services Jun 15, 2025 02:00-16:00 BST

Please be advised of a planned upgrade to DXC’s Azure Stack in the Primary Data Centre. As part of the change DXC will be failing over the XAG, XDH messaging services and DFV applications to the Secondary Data Centre on Sunday 15 June 2025. The applications will remain live in the Secondary Data Centre for the duration of the upgrade process.

Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Sunday 15 June 2025 while the services are moved to the secondary Data Centre.

Reminder
Please ensure that the XAG DR IP Address is present in any Whitelisting you have enabled in your network security.

Primary DC (Current Production)
- XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers.
- XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)

Secondary DC (DR) Will be live from 16.00 Sunday 15 June 2025
- XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers.
- XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)

Should you have any questions regarding this communication, please email the DXC Service Centre service.centre@dxc.com or call 0870 380 0830.
Posted on Jun 02, 2025 - 15:17 BST
Jun 14, 2025

Unresolved incident: London Market - System Maintenance - Multiple Systems.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025
London Market - Account Enquiry, LORS, and Itemised Billing Security update
Completed - The scheduled maintenance has been completed.
Jun 2, 15:20 BST
Scheduled - Date 23 April 2025

Market Communication 2025/020

Account Enquiry, LORS, and Itemised Billing Security update
This Market Communication is to advise Velonetic customers of user access changes to
Account Enquiry, LORS, and Itemised Billing.
As part of a programme of work to improve application security Velonetic will be making a
change to the security for Account Enquiry, LORS, and Itemised Billing, so that any User ID
that is inactive for 90 days will be revoked. Furthermore, User IDs that remain inactive for
180 days will be deleted from the system.

User action required
To avoid User ID revocation or deletion, Velonetic recommends that users logon to the
application and change their password each month, starting with immediate effect. Note,
users that access LORS via Portal Single Sign On (SSO) will need to logon each month but
not change any passwords.

Action if User ID is revoked or deleted
If a user who has not used their ID for more than 90, and less than 181 days, attempts to logon
they will receive a message notifying them that their access has been revoked. If a user who
has not used their ID for more than 180 days attempts to logon they will receive a message
saying “LogonID xxxxxxxx not found”. In both instances, the users will need to contact the
Velonetic Service Centre by emailing service.centre@dxc.com, or calling 0870 380 0830, to
get their access reinstated.

Mike Llewellyn
Chief Information Officer, Velonetic
Apr 24, 15:47 BST
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

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