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Uptime over the past 90 days. View historical uptime.
Repository Operational
IMR Operational
DRI Upload Operational
DRI Download Operational
DRI Search Operational
DRI Notify Operational
Outbound DRI Operational
Claims Operational
CLASS (CASA) Operational
DMS Operational
CAS (ECF2) Operational
DFV (ECF2) Operational
CWS (ECF2) Operational
CAA (ECF2) Operational
CWT Operational
Writeback - Claim Notify Operational
Writeback - Claim Retrieve Operational
Writeback - Claim Respond Operational
LISS Operational
Policy & Premiums Operational
Account Enquiry Operational
Insurance Portal Operational
Premium Tracker Operational
KnowledgeBase Operational
MWL Operational
PoSH (CASA) Operational
PbS Online Operational
eAccounts/PbS Operational
Itemised Billing Operational
Outward Reinsurance Operational
LORS (CASA) Operational
Messaging Gateways Operational
XAG Operational
XDH / XFG Operational
Batch Messaging Operational
LIMCLM Operational
LORS EDI Operational
BSM Operational
IPC BSM Operational
USM Operational
MCM Operational
SCM Operational
DSIGN Operational
ESA Operational
Company Settlement (LIPS) Operational
ACCORD4ALL Operational
Scheme Canada Operational
Data Services Operational
Qlikview (Online) Operational
Qlikview (Reports) Operational
CRS (Online) Operational
CRS (Reports) Operational
Infoview (Xchanging Reports Portal) Operational
ECF Reporting Operational
Other DS Reports Operational
Velonetic Internal Systems Operational
XCS CLASS Operational
APIX Operational
LIDS Operational
XCS Workflow Operational
XIS Workflow Operational
PAS Workflow Operational
Robotics Operational
XOMP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Azure Stack Service Failback - Impact to XAG, XDH and DFV services Oct 24, 2026 02:00-16:00 BST

Following the planned maintenance of the Azure Stack in the Primary Data Centre, Velonetic will be failing over the XAG, XDH (back-end only) messaging services and DFV applications back to the Primary Data Centre on Saturday 24 October 2026.

Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 24 October 2026.

Reminder
Please ensure that the XAG Primary & DR IP Addresses are present in any Whitelisting you have enabled in your network security.

Primary DC - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers. Primary DC - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)

Secondary DC (DR) (Current Production) - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers. Secondary DC (DR) (Current Production) - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)

Should you have any questions regarding this communication, please email the Velonetic Service Centre service.centre@dxc.com or call 0870 380 0830.
Posted on Oct 09, 2026 - 08:58 BST

Oct 19, 2026

No incidents reported today.

Oct 18, 2026

Disaster Recovery Test: Saturday 17 – Sunday 18 October 2026
Completed - The scheduled maintenance has been completed.
Oct 18, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 09:15 BST
Scheduled - Market Communication 2026/031

Notification of Velonetic Disaster Recovery Test (Saturday 17 – Sunday 18 October 2026) and invitation to participate in testing

This Market Communication is to advise that a Velonetic Disaster Recovery Test is scheduled
for Saturday 17 - Sunday 18 October 2026.
During the test, all production systems will be unavailable for processing live work. Any
processing performed during the test window will not be present when production
services resume. This includes CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2
(CAS), XDS, XIS & XCS Workflow, PAS Workflow, CWT/CWS (Claims Workflow
Services/Triggers), APIX, PBS Query Portal, XOMP (MTBCs), Reporting Services,
Messaging Gateways, and the UAT and training environments.

The Saturday 17 October 2026 production batch, message distribution services, and data
delivery will be moved forward to Friday 16 October 2026. It is expected that all messages
will be dispatched, or be available for collection, up until 4am BST on Saturday 17
October 2026. Processing services will resume by 7am BST on Monday 19 October 2026.

Invitation to participate
Velonetic would like to invite carriers, brokers, market associations and managing agents
to participate. Please email Velonetic.OpRes@dxc.com by Tuesday 29 September 2026 if
you would like to participate, or if you have any questions about this communication.

Paul Bocking
Business Resilience Team
Velonetic
Sep 15, 09:13 BST

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Oct 15, 2026

No incidents reported.

Oct 14, 2026

No incidents reported.

Oct 13, 2026

Application Issue - XAG - Writeback Notify
Resolved - This incident is now fully resolved and the services are functioning as expected.

We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Oct 13, 14:47 BST
Monitoring - The issue with the Writeback service has now been resolved, the team is working to reconcile and replay failed messages, which is expected to complete in the next 30 minutes.

We are closely monitoring the services and will continue working on the root cause analysis and any corrective actions will be implemented through the Problem Management process.

Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Oct 12, 10:56 BST
Investigating - Velonetic have identified an issue with the Writeback service, impacting some of the outbound Notify messages.

The relevant teams are actively investigating the issue and working to restore normal service as quickly as possible.

Our next update will be issued no later than 11:50 hrs.

Velonetic apologises for the inconvenience and the impact being caused to our customers operations.
Oct 12, 09:51 BST

Oct 12, 2026

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Application Issue - Writeback Service
Resolved - This incident is now fully resolved and the services are functioning as expected.

We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Oct 9, 08:50 BST
Monitoring - Velonetic identified an issue with the Writeback database at 12:15 which was resolved at 13:20. the issue impacted Writeback Notify, Retrieve and Respond services. The team have taken corrective action to restore the service and we are now monitoring closely.

Please do not send any message replay requests, we are working to perform message reconciliation for the period of the incident to ensure pending messages are processed, this is expected to complete in the next 1 hour.

Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Oct 7, 13:36 BST

Oct 8, 2026

No incidents reported.

Oct 7, 2026

Oct 6, 2026

Application Issue - XFG SFTP Messaging Services
Resolved - After a period of monitoring the services continue to function as expected and this incident is now marked as closed.

We will continue to work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Oct 6, 10:30 BST
Monitoring - This incident is now fully resolved and the services are functioning as expected.

We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Oct 5, 11:12 BST
Investigating - Velonetic are investigating intermittent issues reported with the XFG SFTP gateway service, which is impacting messaging functionality.

Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full service restoration as soon possible. Please hold on sending LIMCLM responses to XFG till further notice.

Our next update will be issued no later than 11:20 hrs.

Velonetic apologises for the inconvenience and the impact being caused to our customers operations.
Oct 5, 10:21 BST
Application Issue - Multiple Applications Unavailable
Resolved - After a period of monitoring the services continue to function as expected, therefore this incident is now marked as fully resolved.

We will continue to work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Oct 6, 10:28 BST
Monitoring - This incident is now fully resolved and the services are functioning as expected.

We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Sep 24, 07:32 BST
Investigating - Velonetic identified an issue with the mainframe platform, impacting multiple applications, including CLASS, ECF2, CASA, Writeback, CWT and DMS.

The relevant teams are actively investigating the issue and working to restore services as quickly as possible.

Our next update will be issued no later than 07:30 hrs.

Velonetic apologises for the inconvenience and the impact being caused to our customers operations.
Sep 24, 06:14 BST

Oct 5, 2026

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