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Scheduled Maintenance
Azure Stack Service Failover - Impact to XAG, XDH and DFV services Sep 19, 2026 02:00-16:00 BST
Please be advised of a planned upgrade to the Velonetic Azure Stack in the Primary Data Centre. As part of the change, Velonetic will be failing over the XAG, XDH (back-end only) messaging services and DFV applications to the Secondary Data Centre on Saturday 19 September 2026. The applications will remain live in the Secondary Data Centre for the duration of the upgrade process.
Services will be brought back to the Primary Data Centre on Saturday 24 October 2026.
Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 19 September 2026.
Reminder
Please ensure that the XAG DR IP Address is present in any Whitelisting you have enabled in your network security.
Primary DC (Current Production) - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers.
Primary DC (Current Production) - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)
Secondary DC (DR) Will be live from 16.00 Saturday 19 Sep 2026 – 16:00 Saturday 24 Oct 2026 - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers.
Secondary DC (DR) Will be live from 16.00 Saturday 19 Sep 2026 – 16:00 Saturday 24 Oct 2026 - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)
Should you have any questions regarding this communication, please email the Velonetic Service Centre service.centre@dxc.com or call 0870 380 0830.
Posted on Sep 10, 2026 - 11:47 BST
Services will be brought back to the Primary Data Centre on Saturday 24 October 2026.
Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 19 September 2026.
Reminder
Please ensure that the XAG DR IP Address is present in any Whitelisting you have enabled in your network security.
Primary DC (Current Production) - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers.
Primary DC (Current Production) - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)
Secondary DC (DR) Will be live from 16.00 Saturday 19 Sep 2026 – 16:00 Saturday 24 Oct 2026 - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers.
Secondary DC (DR) Will be live from 16.00 Saturday 19 Sep 2026 – 16:00 Saturday 24 Oct 2026 - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)
Should you have any questions regarding this communication, please email the Velonetic Service Centre service.centre@dxc.com or call 0870 380 0830.
Posted on Sep 10, 2026 - 11:47 BST
Disaster Recovery Test: Saturday 17 – Sunday 18 October 2026 Oct 16, 2026 20:00 - Oct 18, 2026 23:00 BST
Update -
We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 - 09:15 BST
Sep 15, 2026 - 09:15 BST
Scheduled -
Market Communication 2026/031
Notification of Velonetic Disaster Recovery Test (Saturday 17 – Sunday 18 October 2026) and invitation to participate in testing
This Market Communication is to advise that a Velonetic Disaster Recovery Test is scheduled
for Saturday 17 - Sunday 18 October 2026.
During the test, all production systems will be unavailable for processing live work. Any
processing performed during the test window will not be present when production
services resume. This includes CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2
(CAS), XDS, XIS & XCS Workflow, PAS Workflow, CWT/CWS (Claims Workflow
Services/Triggers), APIX, PBS Query Portal, XOMP (MTBCs), Reporting Services,
Messaging Gateways, and the UAT and training environments.
The Saturday 17 October 2026 production batch, message distribution services, and data
delivery will be moved forward to Friday 16 October 2026. It is expected that all messages
will be dispatched, or be available for collection, up until 4am BST on Saturday 17
October 2026. Processing services will resume by 7am BST on Monday 19 October 2026.
Invitation to participate
Velonetic would like to invite carriers, brokers, market associations and managing agents
to participate. Please email Velonetic.OpRes@dxc.com by Tuesday 29 September 2026 if
you would like to participate, or if you have any questions about this communication.
Paul Bocking
Business Resilience Team
Velonetic
Sep 15, 2026 - 09:13 BST
Notification of Velonetic Disaster Recovery Test (Saturday 17 – Sunday 18 October 2026) and invitation to participate in testing
This Market Communication is to advise that a Velonetic Disaster Recovery Test is scheduled
for Saturday 17 - Sunday 18 October 2026.
During the test, all production systems will be unavailable for processing live work. Any
processing performed during the test window will not be present when production
services resume. This includes CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2
(CAS), XDS, XIS & XCS Workflow, PAS Workflow, CWT/CWS (Claims Workflow
Services/Triggers), APIX, PBS Query Portal, XOMP (MTBCs), Reporting Services,
Messaging Gateways, and the UAT and training environments.
The Saturday 17 October 2026 production batch, message distribution services, and data
delivery will be moved forward to Friday 16 October 2026. It is expected that all messages
will be dispatched, or be available for collection, up until 4am BST on Saturday 17
October 2026. Processing services will resume by 7am BST on Monday 19 October 2026.
Invitation to participate
Velonetic would like to invite carriers, brokers, market associations and managing agents
to participate. Please email Velonetic.OpRes@dxc.com by Tuesday 29 September 2026 if
you would like to participate, or if you have any questions about this communication.
Paul Bocking
Business Resilience Team
Velonetic
Sep 15, 2026 - 09:13 BST