Service Updates
London Market Application Issue - IMR
Monitoring - The incident is now fully resolved and the services are functioning as expected.

We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.

DXC apologises for the inconvenience and the impact caused to our customers operations.
Nov 07, 2024 - 12:00 GMT
Update - Our support teams are still investigating the issue - we will provide an estimate for full-service restoration as soon possible.

Our next update will be issued no later than 12:00.

DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Nov 07, 2024 - 11:01 GMT
Investigating - DXC has identified slowness with the IMR (Insurers' Market Repository) application, this is currently impacting access to work packages in IMR.

Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.

The next status update will be issued at 11:00

DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Nov 07, 2024 - 10:08 GMT
London Market Application Issue - IMR
Monitoring - Services have now been restored, and the applications are fully available.

We are closely monitoring the services now and will continue working on the root cause analysis and any corrective actions will be implemented through the Problem Management process.

DXC apologises for the inconvenience and the impact caused to our customers operations.
Oct 29, 2024 - 12:26 GMT
Investigating - DXC has identified slowness with the IMR (Insurers' Market Repository) application, this is currently impacting access to work packages in IMR.

Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.

The next status update will be issued at 13:00

DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Oct 29, 2024 - 12:01 GMT

About This Site

DXC Velonetic StatusPage

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Uptime over the past 90 days. View historical uptime.
Repository Operational
90 days ago
99.66 % uptime
Today
IMR ? Operational
90 days ago
99.98 % uptime
Today
DRI Upload ? Operational
90 days ago
99.34 % uptime
Today
DRI Download ? Operational
DRI Search ? Operational
DRI Notify ? Operational
Outbound DRI ? Operational
Claims Operational
90 days ago
99.85 % uptime
Today
CLASS (CASA) ? Operational
90 days ago
100.0 % uptime
Today
DMS ? Operational
90 days ago
99.66 % uptime
Today
CAS (ECF2) ? Operational
90 days ago
99.65 % uptime
Today
DFV (ECF2) ? Operational
90 days ago
99.65 % uptime
Today
CWS (ECF2) ? Operational
90 days ago
100.0 % uptime
Today
CAA (ECF2) ? Operational
CWT ? Operational
90 days ago
100.0 % uptime
Today
Writeback - Claim Notify ? Operational
Writeback - Claim Retrieve ? Operational
Writeback - Claim Respond ? Operational
LISS ? Operational
Claims Portal Operational
SCAS ? Operational
90 days ago
100.0 % uptime
Today
Policy & Premiums Operational
90 days ago
100.0 % uptime
Today
Account Enquiry ? Operational
90 days ago
100.0 % uptime
Today
Insurance Portal ? Operational
90 days ago
100.0 % uptime
Today
Premium Tracker Operational
90 days ago
100.0 % uptime
Today
KnowledgeBase Operational
MWL ? Operational
PoSH (CASA) ? Operational
PbS Online ? Operational
eAccounts/PbS ? Operational
Itemised Billing Operational
Outward Reinsurance Operational
90 days ago
99.96 % uptime
Today
LORS (CASA) ? Operational
90 days ago
99.96 % uptime
Today
Messaging Gateways Operational
90 days ago
99.83 % uptime
Today
XAG ? Operational
90 days ago
99.66 % uptime
Today
XDH / XFG ? Operational
90 days ago
100.0 % uptime
Today
Batch Messaging Operational
90 days ago
99.98 % uptime
Today
LIMCLM ? Operational
90 days ago
99.9 % uptime
Today
LORS EDI ? Operational
90 days ago
100.0 % uptime
Today
BSM ? Operational
IPC BSM ? Operational
USM ? Operational
90 days ago
100.0 % uptime
Today
MCM ? Operational
90 days ago
100.0 % uptime
Today
SCM ? Operational
90 days ago
100.0 % uptime
Today
DSIGN ? Operational
90 days ago
100.0 % uptime
Today
ESA ? Operational
90 days ago
100.0 % uptime
Today
Company Settlement (LIPS) ? Operational
90 days ago
100.0 % uptime
Today
ACCORD4ALL ? Operational
Scheme Canada Operational
Data Services Operational
Qlikview (Online) ? Operational
Qlikview (Reports) Operational
CRS (Online) ? Operational
CRS (Reports) Operational
Infoview (Xchanging Reports Portal) ? Operational
ECF Reporting ? Operational
Other DS Reports ? Operational
Xchanging Internal Systems Operational
XCS CLASS Operational
APIX ? Operational
LIDS ? Operational
XCS Workflow Operational
XIS Workflow Operational
PAS Workflow Operational
Robotics Operational
XOMP ? Operational
LLOYD’S SYSTEMS RE-SET Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024
London Market - Disaster Recovery Test: Saturday 16 – Sunday 17 November 2024
Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:00 GMT
Scheduled - DXC Disaster Recovery Test: Saturday 16 – Sunday 17 November 2024, and request
to participate in testing

This is to advise that a DXC Disaster Recovery Test is scheduled
for Saturday 16 - Sunday 17 November 2024.

During the test, all production systems will be unavailable for processing live work. Any
processing performed during the test window will not be present when production services
resume. This includes CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2 (CAS), XDS,
XIS & XCS Workflow, PAS Workflow, CWT/CWS (Claims Workflow Services/Triggers), CDW
(Claims Data Warehouse), APIX, PbS Query Portal, Qlikview (Reporting), XOMP (MTBCs),
Genesys, SAP BODS (intra-app ETL feeds), XSB (intra-app service bus), Messaging Gateways,
and the UAT and training environments.

Saturday 16 November 2024 production batch, message distribution services, and data
delivery will be moved forward to Friday 15 November 2024. It is expected that all messages
will be dispatched, or available for collection up until 4am GMT on Saturday 16 November
2024. Processing services will resume by 7am GMT on Monday 18 November 2024.

Invitation to participate

DXC would like to invite carriers, brokers, market associations, and managing agents to
participate. Please email pbocking@dxc.com or call +44 (0)7711 212402 by Tuesday 29
October 2024 if you would like to participate, or if you have any questions about this
communication.
Oct 15, 10:48 BST
Nov 16, 2024

No incidents reported.

Nov 15, 2024
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

Unresolved incident: London Market Application Issue - IMR.

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