Update - The Microsoft incident impacting O365, Outlook and other services still looks to be improving as Microsoft continue to work on the issue, and our Service Desk is receiving emails.
Customers may also be receiving expected email messages and reports from our systems however this could take some time to flow through.
We will continue to monitor the Microsoft service status and any related support tickets from our customers.
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Nov 13, 2026 - 16:29 GMT
Customers may also be receiving expected email messages and reports from our systems however this could take some time to flow through.
We will continue to monitor the Microsoft service status and any related support tickets from our customers.
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Nov 13, 2026 - 16:29 GMT
Monitoring - The Microsoft incident impacting O365, Outlook and other services looks to be improving as Microsoft continue to work on the issue, and our Service Desk has started receiving emails again which have been processed.
Customers may also start receiving expected email messages and reports from our systems however this could take some time to flow through.
We will continue to monitor the Microsoft service status.
Our next update will be issued no later than 16:30
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Nov 13, 2026 - 14:54 GMT
Customers may also start receiving expected email messages and reports from our systems however this could take some time to flow through.
We will continue to monitor the Microsoft service status.
Our next update will be issued no later than 16:30
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Nov 13, 2026 - 14:54 GMT
Update - Due to the ongoing Microsoft incident impacting O365, Outlook and other services, our London Market services are also affected as follows: Data Services and other reports sent via email are undelivered where customers are using O365 services. Our Velonetic Service Desk is also not able to send and receive email, however they are contactable via phone: +44 (0)870 380 0830
Our teams continue to work with impacted customers directly over teams as far as possible to transfer important files and messaging, we are closely monitoring the situation as Microsoft work to recover their services.
All of our services are working as expected despite these issues with the Microsoft related components.
Our next update will be issued no later than 14:30
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Nov 13, 2026 - 12:30 GMT
Our teams continue to work with impacted customers directly over teams as far as possible to transfer important files and messaging, we are closely monitoring the situation as Microsoft work to recover their services.
All of our services are working as expected despite these issues with the Microsoft related components.
Our next update will be issued no later than 14:30
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Nov 13, 2026 - 12:30 GMT
Update - Due to the ongoing Microsoft incident impacting O365, Outlook and other services, our London Market services are also affected as follows: Data Services and other reports sent via email are undelivered where customers are using O365 services. Our Velonetic Service Desk is also not able to send and receive email, however they are contactable via phone: +44 (0)870 380 0830
Our teams continue to work with impacted customers directly over teams as far as possible to transfer important files and messaging, we are closely monitoring the situation.
All of our services are working as expected despite these issues with the Microsoft related components.
Our next update will be issued no later than 12:30
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Nov 13, 2026 - 10:31 GMT
Our teams continue to work with impacted customers directly over teams as far as possible to transfer important files and messaging, we are closely monitoring the situation.
All of our services are working as expected despite these issues with the Microsoft related components.
Our next update will be issued no later than 12:30
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Nov 13, 2026 - 10:31 GMT
Identified - Due to the ongoing Microsoft incident impacting O365, Outlook and other services, our London Market services are also affected. Initial assessment has identified the following impacted services: Data Services and other reports delivered via email. Our Velonetic Service Desk is also not able to send and receive email, however they are contactable via phone: +44 (0)870 380 0830
Our teams are working to contact impacted customers directly over teams as far as possible to transfer important files and messaging.
All of our services are working as expected despite these issues with the Microsoft related components.
Our technical support teams are closely monitoring the situation and working to mitigate the impacts where possible.
Our next update will be issued no later than 10:30.
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Nov 13, 2026 - 08:39 GMT
Our teams are working to contact impacted customers directly over teams as far as possible to transfer important files and messaging.
All of our services are working as expected despite these issues with the Microsoft related components.
Our technical support teams are closely monitoring the situation and working to mitigate the impacts where possible.
Our next update will be issued no later than 10:30.
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Nov 13, 2026 - 08:39 GMT
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Scheduled Maintenance
IMR - Also impacting XAG, DRI, Writeback, CAS, DFV and DMS services Nov 21, 2026 01:00 - Nov 22, 2026 23:00 GMT
DXC would like to inform our customers that we need to perform important system maintenance on the IMR (Insurers' Market Repository) application.
This will also impact the functionality of the the following related applications: XAG (Xchanging Acord Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screens), DFV (Document File Viewer) and DMS (Document Management Service) services.
Therefore the IMR system will be completely unavailable and the other related applications listed will have limited functionality between Saturday 21 November 01:00 - Sunday 22 November 23:00.
Posted on Nov 12, 2026 - 14:37 GMT
This will also impact the functionality of the the following related applications: XAG (Xchanging Acord Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screens), DFV (Document File Viewer) and DMS (Document Management Service) services.
Therefore the IMR system will be completely unavailable and the other related applications listed will have limited functionality between Saturday 21 November 01:00 - Sunday 22 November 23:00.
Posted on Nov 12, 2026 - 14:37 GMT