All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Repository Operational
IMR Operational
DRI Upload Operational
DRI Download Operational
DRI Search Operational
DRI Notify Operational
Outbound DRI Operational
Claims Operational
CLASS (CASA) Operational
DMS Operational
CAS (ECF2) Operational
DFV (ECF2) Operational
CWS (ECF2) Operational
CAA (ECF2) Operational
CWT Operational
Writeback - Claim Notify Operational
Writeback - Claim Retrieve Operational
Writeback - Claim Respond Operational
LISS Operational
Policy & Premiums Operational
Account Enquiry Operational
Insurance Portal Operational
Premium Tracker Operational
KnowledgeBase Operational
MWL Operational
PoSH (CASA) Operational
PbS Online Operational
eAccounts/PbS Operational
Itemised Billing Operational
Outward Reinsurance Operational
LORS (CASA) Operational
Messaging Gateways Operational
XAG Operational
XDH / XFG Operational
Batch Messaging Operational
LIMCLM Operational
LORS EDI Operational
BSM Operational
IPC BSM Operational
USM Operational
MCM Operational
SCM Operational
DSIGN Operational
ESA Operational
Company Settlement (LIPS) Operational
ACCORD4ALL Operational
Scheme Canada Operational
Data Services Operational
Qlikview (Online) Operational
Qlikview (Reports) Operational
CRS (Online) Operational
CRS (Reports) Operational
Infoview (Xchanging Reports Portal) Operational
ECF Reporting Operational
Other DS Reports Operational
Velonetic Internal Systems Operational
XCS CLASS Operational
APIX Operational
LIDS Operational
XCS Workflow Operational
XIS Workflow Operational
PAS Workflow Operational
Robotics Operational
XOMP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Disaster Recovery Test: Saturday 17 – Sunday 18 October 2026 Oct 16, 2026 20:00 - Oct 18, 2026 23:00 BST

Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2026 - 09:15 BST
Scheduled - Market Communication 2026/031

Notification of Velonetic Disaster Recovery Test (Saturday 17 – Sunday 18 October 2026) and invitation to participate in testing

This Market Communication is to advise that a Velonetic Disaster Recovery Test is scheduled
for Saturday 17 - Sunday 18 October 2026.
During the test, all production systems will be unavailable for processing live work. Any
processing performed during the test window will not be present when production
services resume. This includes CASA, CLASS, PoSH, LIDS, LORS, XCS CLASS, IMR, ECF2
(CAS), XDS, XIS & XCS Workflow, PAS Workflow, CWT/CWS (Claims Workflow
Services/Triggers), APIX, PBS Query Portal, XOMP (MTBCs), Reporting Services,
Messaging Gateways, and the UAT and training environments.

The Saturday 17 October 2026 production batch, message distribution services, and data
delivery will be moved forward to Friday 16 October 2026. It is expected that all messages
will be dispatched, or be available for collection, up until 4am BST on Saturday 17
October 2026. Processing services will resume by 7am BST on Monday 19 October 2026.

Invitation to participate
Velonetic would like to invite carriers, brokers, market associations and managing agents
to participate. Please email Velonetic.OpRes@dxc.com by Tuesday 29 September 2026 if
you would like to participate, or if you have any questions about this communication.

Paul Bocking
Business Resilience Team
Velonetic
Sep 15, 2026 - 09:13 BST

Sep 21, 2026

Multiple Applications
Completed - The scheduled maintenance has been completed.
Sep 21, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 10:00 BST
Scheduled - Velonetic would like to inform our customers that we will be performing important system maintenance this Sunday 20 September, therefore many of our systems will be unavailable on Sunday 20 Sept 10:00 - Monday 21 Sept 03:00.

Please see the selected components for the applications / services affected.
Sep 18, 10:00 BST

Sep 20, 2026

Sep 19, 2026

Azure Stack Service Failover - Impact to XAG, XDH and DFV services
Completed - The scheduled maintenance has been completed.
Sep 19, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 02:00 BST
Scheduled - Please be advised of a planned upgrade to the Velonetic Azure Stack in the Primary Data Centre. As part of the change, Velonetic will be failing over the XAG, XDH (back-end only) messaging services and DFV applications to the Secondary Data Centre on Saturday 19 September 2026. The applications will remain live in the Secondary Data Centre for the duration of the upgrade process.

Services will be brought back to the Primary Data Centre on Saturday 24 October 2026.

Impact to customers
The XAG, XDH and DFV services will be unavailable between 02:00 – 16:00 on Saturday 19 September 2026.

Reminder
Please ensure that the XAG DR IP Address is present in any Whitelisting you have enabled in your network security.

Primary DC (Current Production) - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers.
Primary DC (Current Production) - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)

Secondary DC (DR) Will be live from 16.00 Saturday 19 Sep 2026 – 16:00 Saturday 24 Oct 2026 - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers.
Secondary DC (DR) Will be live from 16.00 Saturday 19 Sep 2026 – 16:00 Saturday 24 Oct 2026 - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)

Should you have any questions regarding this communication, please email the Velonetic Service Centre service.centre@dxc.com or call 0870 380 0830.
Sep 10, 11:47 BST

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

Multiple Applications
Completed - The scheduled maintenance has been completed.
Sep 14, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 10:00 BST
Scheduled - Velonetic would like to inform our customers that we will be performing important system maintenance this Sunday 13 September, therefore many of our systems will be unavailable on Sunday 13 Sept 10:00 - Monday 14 Sept 03:00.

Please see the selected components for the applications / services affected.
Sep 10, 11:36 BST

Sep 13, 2026

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

Multiple Applications
Completed - The scheduled maintenance has been completed.
Sep 7, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 10:00 BST
Scheduled - Velonetic would like to inform our customers that we will be performing important system maintenance this Sunday 06 September, therefore many of our systems will be unavailable on Sunday 06 Sept 10:00 - Monday 07 Sept 03:00.

Please see the selected components for the applications / services affected.
Sep 2, 16:15 BST
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