In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 2026 - 01:00 BST
Scheduled - DXC would like to inform our customers that we need to perform important system maintenance on the IMR (Insurers' Market Repository) application.
This will also impact the functionality of the the following related applications: XAG (Xchanging Acord Gateway), DRI (Document Repository Interface), Writeback, CAS (Claim Agreement Screens), DFV (Document File Viewer) and DMS (Document Management Service) services.
Therefore the IMR system will be completely unavailable and the other related applications listed will have limited functionality between Saturday 20 June 01:00 - Sunday 21 June 23:00.
Jun 20, 202601:00 - Jun 21, 202623:00 BST
Monitoring - The issue with the Database and affected applications has now been resolved and all services are fully operational.
The backlog of Writeback Claim Notify and DRI messages is expected to clear in the next 30-60 minutes.
We are closely monitoring the services and will continue working on the root cause analysis and any corrective actions will be implemented through the Problem Management process.
DXC apologises for the inconvenience and the impact caused to our customers operations.
Jun 17, 2026 - 11:46 BST
Investigating - DXC has identified an issue with the IMR application, which is impacting both Internal & External login to the IMR.
We have identified the issue and are working to restart the affected Database and all associated applications, this is in progress and is expected to complete in the next 1 hour which should fully recover the services.
Our next update will be issued no later than 12:30 hrs.
DXC apologises for the inconvenience and the impact being caused to our customers operations.
Jun 17, 2026 - 11:18 BST
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Repository
Under Maintenance
90 days ago
99.93
% uptime
Today
IMR
Under Maintenance
90 days ago
99.89
% uptime
Today
DRI Upload
Under Maintenance
90 days ago
99.97
% uptime
Today
DRI Download
Under Maintenance
DRI Search
Under Maintenance
DRI Notify
Under Maintenance
Outbound DRI
Under Maintenance
Claims
Under Maintenance
90 days ago
99.99
% uptime
Today
CLASS (CASA)
Operational
90 days ago
100.0
% uptime
Today
DMS
Under Maintenance
90 days ago
99.97
% uptime
Today
CAS (ECF2)
Under Maintenance
90 days ago
99.97
% uptime
Today
DFV (ECF2)
Under Maintenance
90 days ago
99.99
% uptime
Today
CWS (ECF2)
Operational
90 days ago
99.99
% uptime
Today
CAA (ECF2)
Under Maintenance
CWT
Operational
90 days ago
100.0
% uptime
Today
Writeback - Claim Notify
Under Maintenance
Writeback - Claim Retrieve
Under Maintenance
Writeback - Claim Respond
Under Maintenance
LISS
Operational
Policy & Premiums
Operational
90 days ago
100.0
% uptime
Today
Account Enquiry
Operational
90 days ago
100.0
% uptime
Today
Insurance Portal
Operational
90 days ago
100.0
% uptime
Today
Premium Tracker
Operational
90 days ago
100.0
% uptime
Today
KnowledgeBase
Operational
MWL
Operational
PoSH (CASA)
Operational
PbS Online
Operational
eAccounts/PbS
Operational
Itemised Billing
Operational
Outward Reinsurance
Operational
90 days ago
100.0
% uptime
Today
LORS (CASA)
Operational
90 days ago
100.0
% uptime
Today
Messaging Gateways
Under Maintenance
90 days ago
100.0
% uptime
Today
XAG
Under Maintenance
90 days ago
100.0
% uptime
Today
XDH / XFG
Operational
90 days ago
100.0
% uptime
Today
Batch Messaging
Operational
90 days ago
100.0
% uptime
Today
LIMCLM
Operational
90 days ago
100.0
% uptime
Today
LORS EDI
Operational
90 days ago
100.0
% uptime
Today
BSM
Operational
IPC BSM
Operational
USM
Operational
90 days ago
100.0
% uptime
Today
MCM
Operational
90 days ago
100.0
% uptime
Today
SCM
Operational
90 days ago
100.0
% uptime
Today
DSIGN
Operational
90 days ago
100.0
% uptime
Today
ESA
Operational
90 days ago
100.0
% uptime
Today
Company Settlement (LIPS)
Operational
90 days ago
100.0
% uptime
Today
ACCORD4ALL
Operational
Scheme Canada
Operational
Data Services
Operational
Qlikview (Online)
Operational
Qlikview (Reports)
Operational
CRS (Online)
Operational
CRS (Reports)
Operational
Infoview (Xchanging Reports Portal)
Operational
ECF Reporting
Operational
Other DS Reports
Operational
Velonetic Internal Systems
Operational
XCS CLASS
Operational
APIX
Operational
LIDS
Operational
XCS Workflow
Operational
XIS Workflow
Operational
PAS Workflow
Operational
Robotics
Operational
XOMP
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Jun 20, 2026
Unresolved incident: London Market - System Maintenance - IMR - Also impacting XAG, DRI, Writeback, CAS, DFV and DMS services.
Resolved -
This incident is now fully resolved and the services are functioning as expected.
We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.
DXC apologises for the inconvenience and the impact caused to our customers operations.
Jun 17, 08:53 BST
Monitoring -
The issue with the Database and affected applications has now been resolved and all services are fully operational.
The backlog of Writeback Claim Notify and DRI messages is expected to clear in the next 1-2 hours.
We are closely monitoring the services and will continue working on the root cause analysis and any corrective actions will be implemented through the Problem Management process.
DXC apologises for the inconvenience and the impact caused to our customers operations.
Jun 15, 11:00 BST
Identified -
Our DXC support team has identified the issue and is working to restart the affected Database and all associated applications, this is in progress and is expected to complete in the next 1 hour which should fully recover the services.
Our next update will be issued no later than 11:30 hrs.
DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Jun 15, 10:21 BST
Investigating -
DXC has identified an issue with the IMR application, which is impacting both Internal & External login to the IMR.
Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.
Our next update will be issued no later than 10:45 hrs.
DXC apologises for the inconvenience and the impact being caused to our customers operations.
Jun 15, 09:38 BST