London Market - Account Enquiry, LORS, and Itemised Billing Security update
Scheduled for May 8, 00:00 - 00:05 BST
Scheduled
Date 23 April 2025
Market Communication 2025/020
Account Enquiry, LORS, and Itemised Billing Security update This Market Communication is to advise Velonetic customers of user access changes to Account Enquiry, LORS, and Itemised Billing. As part of a programme of work to improve application security Velonetic will be making a change to the security for Account Enquiry, LORS, and Itemised Billing, so that any User ID that is inactive for 90 days will be revoked. Furthermore, User IDs that remain inactive for 180 days will be deleted from the system.
User action required To avoid User ID revocation or deletion, Velonetic recommends that users logon to the application and change their password each month, starting with immediate effect. Note, users that access LORS via Portal Single Sign On (SSO) will need to logon each month but not change any passwords.
Action if User ID is revoked or deleted If a user who has not used their ID for more than 90, and less than 181 days, attempts to logon they will receive a message notifying them that their access has been revoked. If a user who has not used their ID for more than 180 days attempts to logon they will receive a message saying “LogonID xxxxxxxx not found”. In both instances, the users will need to contact the Velonetic Service Centre by emailing service.centre@dxc.com, or calling 0870 380 0830, to get their access reinstated.
Mike Llewellyn Chief Information Officer, Velonetic
Posted Apr 24, 2025 - 15:47 BST
This scheduled maintenance affects: Policy & Premiums (Account Enquiry, Itemised Billing) and Outward Reinsurance (LORS (CASA)).