The issue with the Database and affected applications has now been resolved and all services are fully operational.
The backlog of Writeback Claim Notify and DRI messages is expected to clear in the next 1-2 hours.
We are closely monitoring the services and will continue working on the root cause analysis and any corrective actions will be implemented through the Problem Management process.
DXC apologises for the inconvenience and the impact caused to our customers operations.
Posted Jun 15, 2026 - 11:00 BST
Identified
Our DXC support team has identified the issue and is working to restart the affected Database and all associated applications, this is in progress and is expected to complete in the next 1 hour which should fully recover the services.
Our next update will be issued no later than 11:30 hrs.
DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Posted Jun 15, 2026 - 10:21 BST
Investigating
DXC has identified an issue with the IMR application, which is impacting both Internal & External login to the IMR.
Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.
Our next update will be issued no later than 10:45 hrs.
DXC apologises for the inconvenience and the impact being caused to our customers operations.