Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 25, 2023 - 02:02 GMT
Scheduled
Please be advised of a planned upgrade to DXC’s Azure Stack in the Primary Data Centre. As part of the change DXC will be failing over the XAG, XDH (back-end only) messaging services and DFV applications to the Secondary Data Centre on Saturday 25 November 2023. The applications will remain live in the Secondary Data Centre for the duration of the upgrade process.
Services will be brought back to the Primary Data Centre on Sunday 28 January 2024.
Impact to customers The XAG, XDH and DFV services will be intermittently available between 02:00 – 20:00 on Saturday 25 November and Sunday 28 January. In-between these two dates the applications will be running in the secondary Data Centre with no expected impact to service.
Reminder Please ensure that the XAG DR IP Address is present in any Whitelisting you have enabled in your network security.
Primary DC (Current Production) - XAG Source IP Address 159.101.236.3 # This is the address from which XAG is sending data back to customers. Primary DC (Current Production) - XAG Destination IP Address 159.101.237.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)
Secondary DC (DR) Will be live from 20.00 Saturday 25 Nov – 20.00 Sunday 28 Jan - XAG Source IP Address 159.101.240.3 # This is the address from which XAG is sending data back to customers. Secondary DC (DR) Will be live from 20.00 Saturday 25 Nov – 20.00 Sunday 28 Jan - XAG Destination IP Address 159.101.241.41 # This is the target IP address that customers connect to when accessing the system: (https://xag.xchanging.com/wcl/inbox/dri.aspx)
Should you have any questions regarding this communication, please email the DXC Service Centre service.centre@dxc.com or call 0870 380 0830.