London Market - Production service availability Friday 22 to Monday 25 September 2023
Scheduled Maintenance Report for DXC Velonetic - Systems
Completed
The scheduled maintenance has been completed.
Posted Sep 25, 2023 - 01:00 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 22, 2023 - 20:00 BST
Scheduled
We would like to inform our customers that user access to premium and claim processing
systems will be unavailable from 20:00 on Friday 22 September until 01:00 on
Monday 25 September.

To ensure completion of processing activities, the end of day batch will take place on
Friday 22 September. This will mean customer messages will be delivered, or available to
collect from the Xchanging File Gateway (XFG), the following morning on
Saturday 23 September.

Any submissions received after 20:00 on Friday 22 September will be queued and
processed when systems become available from 01:00 on Monday 25 September.
Posted Sep 20, 2023 - 12:31 BST
This scheduled maintenance affected: Claims (CLASS (CASA), DMS, CAS (ECF2), DFV (ECF2), CWS (ECF2), CAA (ECF2), CWT, Writeback - Claim Notify, Writeback - Claim Retrieve, Writeback - Claim Respond), Policy & Premiums (Account Enquiry, Insurance Portal, Premium Tracker, KnowledgeBase, PoSH (CASA), PbS Online, eAccounts/PbS, Itemised Billing), Outward Reinsurance (LORS (CASA)), Batch Messaging (LIMCLM), Xchanging Internal Systems (XCS CLASS, LIDS), and Repository (DRI Download, DRI Search, DRI Notify).
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