This incident is now fully resolved and the services are functioning as expected.
We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Posted Sep 02, 2026 - 10:37 BST
Monitoring
At 10:15 today, Velonetic identified an issue with the Insurance Portal application, which was impacting both Internal & External access to the Insurance Portal and Premium Tracker.
Our Support Teams investigated quickly and have already taken corrective action to recover the service.
We are closely monitoring the services and will continue working on the root cause analysis and any further corrective actions will be implemented through the Problem Management process.
Velonetic apologises for the inconvenience and the impact being caused to our customers operations.