This incident is now fully resolved and the services are functioning as expected.
We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.
DXC apologises for the inconvenience and the impact caused to our customers operations.
Posted Jul 28, 2026 - 15:06 BST
Monitoring
The issue with CASA has now been resolved and services are fully available.
We are closely monitoring the service and will continue working on the root cause analysis. Any corrective actions will be implemented through the Problem Management process.
DXC apologises for the inconvenience and the impact caused to our customers operations.
Posted Jul 27, 2026 - 12:13 BST
Update
We are continuing to investigate this issue with our CASA application, which is currently unavailable to some external customers, this is impacting access to both the CLASS, LORS and delinked releases.
Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon possible.
Our next update will be issued no later than 13:00 hrs.
DXC apologises for the inconvenience and the impact being caused to our customers operations.
Posted Jul 27, 2026 - 11:57 BST
Investigating
We are currently investigating an issue with our CASA application, which is currently unavailable to external customers, this is impacting access to both the CLASS, LORS and delinked releases.
Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon possible.
Our next update will be issued no later than 12:00 hrs.
DXC apologises for the inconvenience and the impact being caused to our customers operations.
Posted Jul 27, 2026 - 10:51 BST
This incident affected: Claims (CLASS (CASA), DMS) and Outward Reinsurance (LORS (CASA)).