London Market - Account Enquiry, LORS, and Itemised Billing Security update

Scheduled for Nov 29, 00:00 - 00:05 GMT

Scheduled

Following on from the previous Market Communication 2025/020, we are planning to expand the ACF2 Auto-Deletion, which has been running for the past 5 months for internal, Lloyd’s users, and carriers to include Brokers from 29/11/2025. The change will be made on 28/11/2025 and take effect from 29/11/2025.

This time the only application affected will be LORS – we are excluding any Broker that uses Account Enquiry from the scope.

Reminder of the previous Market communication:

Account Enquiry, LORS, and Itemised Billing Security update
This Market Communication is to advise Velonetic customers of user access changes to
Account Enquiry, LORS, and Itemised Billing.
As part of a programme of work to improve application security Velonetic will be making a
change to the security for Account Enquiry, LORS, and Itemised Billing, so that any User ID
that is inactive for 90 days will be revoked. Furthermore, User IDs that remain inactive for
180 days will be deleted from the system.

User action required
To avoid User ID revocation or deletion, Velonetic recommends that users logon to the
application and change their password each month, starting with immediate effect. Note,
users that access LORS via Portal Single Sign On (SSO) will need to logon each month but
not change any passwords.

Action if User ID is revoked or deleted
If a user who has not used their ID for more than 90, and less than 181 days, attempts to logon
they will receive a message notifying them that their access has been revoked. If a user who
has not used their ID for more than 180 days attempts to logon they will receive a message
saying “LogonID xxxxxxxx not found”. In both instances, the users will need to contact the
Velonetic Service Centre by emailing service.centre@dxc.com, or calling 0870 380 0830, to
get their access reinstated.

Mike Llewellyn
Chief Information Officer, Velonetic

Posted Nov 20, 2025 - 09:53 GMT

This scheduled maintenance affects: Outward Reinsurance (LORS (CASA)).