This incident is now fully resolved and the services are functioning as expected.
We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Posted Oct 13, 2026 - 14:47 BST
Monitoring
The issue with the Writeback service has now been resolved, the team is working to reconcile and replay failed messages, which is expected to complete in the next 30 minutes.
We are closely monitoring the services and will continue working on the root cause analysis and any corrective actions will be implemented through the Problem Management process.
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Posted Oct 12, 2026 - 10:56 BST
Investigating
Velonetic have identified an issue with the Writeback service, impacting some of the outbound Notify messages.
The relevant teams are actively investigating the issue and working to restore normal service as quickly as possible.
Our next update will be issued no later than 11:50 hrs.
Velonetic apologises for the inconvenience and the impact being caused to our customers operations.
Posted Oct 12, 2026 - 09:51 BST
This incident affected: Messaging Gateways (XAG) and Claims (Writeback - Claim Notify).