After a period of monitoring the services continue to function as expected and this incident is now marked as closed.
We will continue to work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Posted Oct 06, 2026 - 10:30 BST
Monitoring
This incident is now fully resolved and the services are functioning as expected.
We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.
Velonetic apologises for the inconvenience and the impact caused to our customers operations.
Posted Oct 05, 2026 - 11:12 BST
Investigating
Velonetic are investigating intermittent issues reported with the XFG SFTP gateway service, which is impacting messaging functionality.
Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full service restoration as soon possible. Please hold on sending LIMCLM responses to XFG till further notice.
Our next update will be issued no later than 11:20 hrs.
Velonetic apologises for the inconvenience and the impact being caused to our customers operations.
Posted Oct 05, 2026 - 10:21 BST
This incident affected: Batch Messaging (LIMCLM, LORS EDI), Messaging Gateways (XDH / XFG), and Claims (CWT).