The incident is now fully resolved and the services are functioning as expected.
We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.
DXC apologises for the inconvenience and the impact caused to our customers operations.
Posted Feb 12, 2026 - 09:15 GMT
Update
The IMR and ECF2 applications are currently performing as expected. We are continuing to monitor them closely. The backlog of Writeback messages has now been processed.
We currently have a delay in processing message replay requests due to a message auditing backlog, we expect this to clear in another 2-3 hours.
Our next update will be issued tomorrow morning at 09:00.
DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Posted Feb 11, 2026 - 14:58 GMT
Monitoring
The supporting XDS services have been restarted, and the IMR and ECF2 applications are currently performing as expected. We are continuing to monitor them closely.
There is a small backlog of Writeback messages which should clear in the next 1-2 hours
Our next update will be issued no later than 15:00 hrs.
DXC apologises for the inconvenience and the impact being caused to our customer's operations.
Posted Feb 11, 2026 - 12:05 GMT
Investigating
DXC has identified slowness with the IMR (Insurers' Market Repository) application, this is currently impacting access to work packages in IMR, and the search function in ECF2 along with Writeback delays.
Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.
The next status update will be issued at 12:15
DXC apologises for the inconvenience and the impact being caused to our customer's operations.