The issue with the Database and affected applications has now been resolved and all services are fully operational.
The backlog of Writeback Claim Notify and DRI messages is expected to clear in the next 30-60 minutes.
We are closely monitoring the services and will continue working on the root cause analysis and any corrective actions will be implemented through the Problem Management process.
DXC apologises for the inconvenience and the impact caused to our customers operations.
Posted Jun 17, 2026 - 11:46 BST
Investigating
DXC has identified an issue with the IMR application, which is impacting both Internal & External login to the IMR.
We have identified the issue and are working to restart the affected Database and all associated applications, this is in progress and is expected to complete in the next 1 hour which should fully recover the services.
Our next update will be issued no later than 12:30 hrs.
DXC apologises for the inconvenience and the impact being caused to our customers operations.