Market production service availability Friday 3 November to Monday 6 November 2023
Completed
The scheduled maintenance has been completed.
Posted Nov 06, 2023 - 01:00 GMT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 03, 2023 - 20:00 GMT
Update
We will be undergoing scheduled maintenance during this time.
Posted Nov 03, 2023 - 08:26 GMT
Update
We will be undergoing scheduled maintenance during this time.
Posted Nov 02, 2023 - 13:25 GMT
Scheduled
Update: Market production service availability - Work is postponed from this weekend (20-23 October) to
Friday 3 November to Monday 6 November 2023
We would like to inform our customers that user access to premium and claim processing
systems will now be available as normal over the weekend Friday 20 October until
Monday 23 October. End of day batch will take place on Saturday 21 October.
As a result of the postponement above, user access to premium and claim processing
systems will be unavailable from 20:00 on Friday 3 November until 01:00 on Monday
6 November.
To ensure completion of processing activities, the end of day batch will take place on
Friday 3 November. This will mean customer messages will be delivered, or available to
collect from the Xchanging File Gateway (XFG), the following morning on Saturday
4 November.
Any submissions received after 20:00 on Friday 3 November will be queued and
processed when systems become available from 01:00 on Monday 6 November.
Posted Oct 19, 2023 - 21:23 BST
This scheduled maintenance affected: Claims (CLASS (CASA), DMS, CAS (ECF2), DFV (ECF2), CWS (ECF2), CAA (ECF2), CWT, Writeback - Claim Notify, Writeback - Claim Retrieve, Writeback - Claim Respond), Policy & Premiums (Account Enquiry, Insurance Portal, Premium Tracker, KnowledgeBase, PoSH (CASA), PbS Online, eAccounts/PbS, Itemised Billing), Outward Reinsurance (LORS (CASA)), Messaging Gateways (XAG), Batch Messaging (LIMCLM), Xchanging Internal Systems (XCS CLASS, LIDS), and Repository (DRI Upload, DRI Download, DRI Search, DRI Notify).