This incident is now fully resolved and the services are functioning as expected.
We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.
DXC apologises for the inconvenience and the impact caused to our customers operations.
Posted Sep 18, 2025 - 11:45 BST
Monitoring
We have taken corrective action and the incident is now resolved and the services are functioning as expected, including the Writeback Notify service which was also impacted by this issue.
We will continue to monitor the services closely and work on Root Cause Analysis to identify the corrective actions needed to avoid a recurrence.
DXC apologises for the inconvenience and the impact caused to our customers operations.
Posted Sep 04, 2025 - 13:55 BST
Investigating
DXC has identified slowness with the IMR (Insurers' Market Repository) application, this is currently impacting access to work packages in IMR.
Our Support Teams are taking priority action to investigate and fix - we will provide an estimate for full-service restoration as soon as possible.
The next status update will be issued at 14:00
DXC apologises for the inconvenience and the impact being caused to our customer's operations.